Dashanell Walton
Milwaukee,WI
Summary
Proven track record in enhancing customer experience at Wellpoint Care Network, adept in Reservation Management and excelling in Customer Service.
Demonstrated ability to improve patient relations and care quality, with a focus on Electronic Charting and Direct Patient Care. Achieved significant improvements in guest retention and patient satisfaction, leveraging strong organizational and interpersonal skills.
Overview
5
5
years of professional experience
Work History
Guest Service Rep.
Wellpoint Care Network
2023.08 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Certified Nursing Assistant
Supportive Home Care Options
2019.03 - Current
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Delivered high-quality care to [Type] patients in hospital facility.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
Certified Nursing Assistant
Goodwill Talent Bridge
2022.08 - 2023.12
- Helping disable kids in elementary, middle and high school throughout the school hours.
Education
High School Diploma -
Washington High School
Milwaukee, WI06.2016
Skills
- Reservation Management
- Event Planning
- Customer Service
- Report Preparation
- Direct Patient Care
- Electronic Charting
- Quality Assurance
- Patient-focused care
- Patient Relations
Timeline
Guest Service Rep.
Wellpoint Care Network
2023.08 - Current
Certified Nursing Assistant
Goodwill Talent Bridge
2022.08 - 2023.12
Certified Nursing Assistant
Supportive Home Care Options
2019.03 - Current
High School Diploma -
Washington High School
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