Dashaun Jackson
Summerville,SC
Summary
Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention. Successful human resource candidate with expertise in employee recruitment, training and payroll management. Adept at building and maintaining positive relationships with employees and management. Strong organizational skills and committed to adhering to relevant laws and regulations.
Overview
8
8
years of professional experience
Work History
Sales Agent
Spectrum
01.2024 - Current
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Increased sales and customer satisfaction through personalized servicing.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Spoke to customers in native language to increase loyalty and establish relationships.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
Badging Specialist
Protection Strategies Incorporated
05.2023 - 10.2023
- Followed all company policies and procedures to deliver quality work.
- Developed strong client relationships through consistent communication and attentive service.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Oversaw daily operations of a busy office environment, ensuring tasks were completed efficiently and accurately.
- Built and managed relationships with key clients and partners to drive growth.
Travel Claim Auditor
IFAS LLC.
01.2023 - 05.2023
- Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
- Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
- Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
- Streamlined audit processes, improving efficiency and reducing time spent on each audit engagement.
- Planned and executed follow-up audits at appropriate intervals.
- Developed strong relationships with clients, building trust and ensuring a high level of satisfaction during the audit process.
- Followed established auditing processes to meet internal and regulatory requirements.
- Mentored junior auditors, sharing knowledge and best practices to foster their professional growth within the team.
United States Navy Sailor
Department of Defense
08.2020 - 07.2022
- Tracking Government personnel’s duty station orders to verify that all logistics involved far as travel and deadlines are met efficiently with getting personnel and/or family to their next location effectively
- Documenting leave requests, financial reports and travel claim invoices for proper and timely routing to the Executive Officer and Commanding Officer for proper approval
- Which helps with a smooth transition of following the Chain of Command and tracking where each item is in the process
- Which helps the Command effectively work hand in hand with Naval Training Command and other duty stations with accommodations
- Performed quality control analysis of all payment documents submitted by the personnel; to ensure timely acceptance and notification
- Collecting, Protecting, and updating sensitive PII in accordance with DoD regulations and guidelines
- Submitting Excel spreadsheets to document the process of over 2,500 personnel
- Which helped obtain, protect and discard of sensitive information following the DoD’s policy guidelines to ensue information does not get mishandled
- Reviewed and validated financial forms for processing.
- Developed valuable skills in seamanship, navigation, firefighting, damage control, security measures, and first aid through rigorous training programs aboard the vessel.
- Assisted in docking procedures, effectively handling mooring lines and securing the vessel to the pier.
- Contributed to successful missions by performing essential tasks such as standing watch, steering, and operating deck machinery.
- Provided first aid treatment to injured personnel when necessary, stabilizing patients until medical professionals arrived on scene.
Sales Manager
Bluegreen Vacations
06.2016 - 10.2019
- Reviewed and validated data of loan applications and closing documentation containing PII
- Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends
- Which led the company as the #1 sales location in the company bringing in over $150 million per year
- Worked aside our marketing team to align sales strategies with brand messaging across all communication channels to ensue both teams could meet deadlines and expectations and goals per month and quarter
- Praised by Director of Sales and Regional Director for exceeding revenue and cash collected at point of sale by 5% which helped company bring in more revenue due to increase in product size acquired.
Account Manager
T-mobile
06.2017 - 08.2019
- Leading 20 customer service representatives thru training and proper development to create a winning and knowledgeable team environment
- Which creates a self-sufficient, highly trained team that can solve problems effectively after doing an analysis and research
- Prepared and presented informational briefings to new corporate members on Company’s policies, procedures and culture; essential guidance resulted in a smooth transition into the new work environment and higher productivity
- Analyzing over 15,000 accounts
- Protecting vital and sensitive PII of customer thru company’s verification process and procedures in place to maintain customer data is only available to those authorized on account
- Gathering proper data to resolve problems in a timely and unique way that is both beneficial to the customer and company
- Collecting Debt owed from customers to bring their accounts current which helped increase profitability and revenue of company
- Researching and Analyzing account data and manually adjusting account to offset customer's charges due to inaccurate system processing
- Reduced number of Delinquent accounts by 3%
- Which helped bring in more revenue for T-Mobile.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Education
Bachelor of Science -
Strayer University
05.2025
Associates of Arts -
Trident technical College
05.2016
Skills
- Detailed Researcher
- Team Player
- Problem Solver
- Skilled Data Analyzer
- Strong Communication
- Innovative
- Flexible
- Dependable
- Honest
- Integrity
- Accountable
- Reliable
- Responsible
- Sales Training
- Client Relations
- Audit reporting
- Compliance standards
- Bookkeeping
- Multitasking and Organization
- Problem-Solving
- Strong Work Ethic
Volunteer Experience
Volunteered to assist and educate Junior sailors with financial literacy along with setting budgets weekly, monthly and quarterly.
Timeline
Sales Agent
Spectrum
01.2024 - Current
Badging Specialist
Protection Strategies Incorporated
05.2023 - 10.2023
Travel Claim Auditor
IFAS LLC.
01.2023 - 05.2023
United States Navy Sailor
Department of Defense
08.2020 - 07.2022
Account Manager
T-mobile
06.2017 - 08.2019
Sales Manager
Bluegreen Vacations
06.2016 - 10.2019
Bachelor of Science -
Strayer University
Associates of Arts -
Trident technical College