Dashavia Francis
Fort Lauderdale,FL
Summary
Exceptional customer care professional who addresses inquiries and resolves problems as they arise. Customer service professional dedicated to effective team management and customer satisfaction. Management professional effective at building highly-motivated teams, as well as leading cross-functional teams in a fast-paced environment. Perceptive Customer Service Manager who cultivates positive customer relationships through clear and helpful communication.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Cashier and Customer Service
Wendy's (Saren Restaurants, Inc.)
Miami, FL
10.2019 - Current
- Facilitated effective communication among department heads, medical staff, and governing boards by attending board meetings and coordinating interdepartmental functions.
- Spearheaded development of departmental goals, objectives, performance standards, policies, and procedures.
- Facilitated staff education on state and federal statutes, rules, and regulations governing home care services.
- Articulated customer benefits and identified coverage gaps within plans.
- Processed payments over the phone for HMO and PPO plans.
Delivery Driver
Amazon
Fort Lauderdale, FL
12.2023 - 05.2024
- Load the van with package
- Deliver package
- Take pictures of package once delivered
Customer Service Representative
Alorica
03.2018 - 2022
- Oversaw customer interactions to enhance overall satisfaction. Led efforts to resolve product-related concerns effectively. Coordinated communication between customers and service teams to streamline support processes.
- Enhanced team collaboration by employing active listening to understand diverse perspectives.
- Implemented strategies to de-escalate issues and foster collaborative solutions.
- Managed concurrent responsibilities to ensure seamless workflow and timely project completion.
- Utilized strong communication skills to enhance team interactions and project outcomes.
Overnight Stocker
Walmart
Hollywood, FL
03.2017 - 01.2018
- Receive deliveries and ensure that delivery item conform to work order
- Stock store shelves with packages after marking them properly and as certain that label are clear and visible
- Solved unresolved customer issues.
- Open and unpack received item and prepare them to be sent to the fronted
Healthcare humana specialists
Convey Health Solutions
Miramar, FL
06.2014 - 01.2017
- Maintained good communication between department heads, medical staff and governing boards by attending board meetings and synchronizing interdepartmental functions.
- Skillfully developed departmental goals, objectives, standards of performance, policies and procedures.
- Educated staff on state and federal statutes, rules and regulations governing home care services.
- 1 Represented and interpreted the customer benefit and what is not cover on their plan
- 2 Take payment over the phone for HMO & PPO
Education
High school diploma - undefined
Hollywood Hills High School
06.2017
Skills
- Managed customer interactions and provided support to enhance overall service experience
- Coordinated administrative tasks, including phone management and document organization, to support office functionality
- Analyzed customer preferences and trends to inform sales tactics and improve overall store performance
- Analyzed customer feedback and implemented improvements to strengthen relationships and drive service excellence
- Coordinated front desk functions, including handling inquiries and maintaining a welcoming environment for guests
- Achieved high customer satisfaction ratings through effective resolution of inquiries Improved service response times by implementing efficient support protocols Enhanced team collaboration to drive positive customer experiences
- Analyzed customer feedback to identify areas for improvement in overall experience and satisfaction
- Achieved high customer satisfaction ratings through effective problem resolution Improved team performance by implementing best practices in customer service Streamlined processes to reduce response times and enhance service quality
- Managed notarial acts, including acknowledgments and jurats, to uphold integrity and trust in official documents
Certification
- CPR
- February 2021 to February 2024
- CPR help people breath when they stop by chocking or something else
Additional Information
- Skills
- Notary license
- Customer Relationship Management Software Adherence to high customer service standards (CRM) Customer-focused
- Effective problem solver Microsoft Outlook, Word and Excel
- Excellent time management skills Inventory control
- MS Office expert
Timeline
Delivery Driver
Amazon
12.2023 - 05.2024
Cashier and Customer Service
Wendy's (Saren Restaurants, Inc.)
10.2019 - Current
Customer Service Representative
Alorica
03.2018 - 2022
Overnight Stocker
Walmart
03.2017 - 01.2018
Healthcare humana specialists
Convey Health Solutions
06.2014 - 01.2017
High school diploma - undefined
Hollywood Hills High School