Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Dashawn Curington

Canton,OH

Summary

Seasoned Field Service Technician with 5+ years of experience quickly and effectively resolving customer's technical issues. Dedicated to exceeding client expectations by guaranteeing satisfactory resolutions for every submitted ticket. Skilled at maintaining positive communications even in stressful situations. Ready to provide deep technical knowledge and personal interactions to provide excellent customer satisfaction.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Field Service Technician

ZEISS
06.2024 - 05.2025
  • Conducted training sessions for new employees on CMM operation, ensuring a high level of proficiency across the team.
  • Reduced downtime during machine failures by troubleshooting issues promptly and identifying root causes for swift resolution.
  • Enhanced machine performance through regular calibration and maintenance, ensuring accurate measurements.
  • Collaborated with quality assurance team to identify potential issues in manufacturing processes and recommend corrective actions.
  • Recorded inspection and test results on data sheets.
  • Updated quality control records and reports.
  • Maintained up-to-date knowledge of industry advancements in metrology tools and methodologies for continuous improvement of CMM operations.

ELECTRONICS REPAIR TECHNICIAN

CVS HEALTH CORPORATION
10.2022 - 06.2024
  • Tracked diagnostic results and collaborated with managers to resolve issues.
  • Evaluated systems to identify and locate system malfunctions using visual, manual and computer-assisted diagnostic approaches.
  • Inspected, evaluated and calibrated electrical and mechanical systems and components.
  • Adjusted machine settings to maximize performance and equipment longevity.
  • Repaired and tested electronic circuit boards, wiring and components.
  • Dismantled machines and equipment to remove defective parts.
  • Followed detailed repair and maintenance procedures for consumer products.

FIELD SUPPORT TECHNICIAN

CVS HEALTH CORPORATION
04.2020 - 10.2022
  • Track machine deployments and projects.
  • Coordinate with territory manager to travel to over 25 CVS stores and perform scheduled preventive maintenance, and repairs on various company equipment.
  • Respond to support requests from end users and patiently walk individuals through basic troubleshooting tasks.
  • Explain technical information in clear terms to non-technical individuals to promote better understanding.
  • Document transactions and support interactions in system for future reference.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns
  • Collaborated with team members to achieve target results

COPIER REPAIR TECHNICIAN

Mid-South Copier Inc
10.2018 - 04.2020
  • Completed work order logs detailing what was done during service calls.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.
  • Managed all on site installations, repairs, maintenance and test tasks.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Provide service to over 15+ businesses.

TEAM ASSEMBLER

Advanced Distributor Products
08.2018 - 10.2018
  • Maintained clean and safe work environment
  • Completed durable assemblies and subassemblies with hand and power tools.
  • Adhered to quality control in accordance to company policy
  • Consistently met production deadlines to meet customer specific needs
  • Assembled components with minimal supervision, exceeding expected project milestones.

Education

High School Diploma -

J.Z. George High School
North Carrollton, MS
05.2016

Skills

  • Leadership skills
  • Issue and Resolution Tracking
  • Excellent project management skills
  • Tracking and Documentation
  • Hardware Replacement
  • Customer Satisfaction
  • Equipment Maintenance
  • Defect Analysis and Resolution
  • Replacement and Repair Work
  • Assembly and Production
  • Basic Repairs
  • Switches and Routers
  • System Performance Assessment

Certification

  • Outward Associates Certification Outward Professional Certification Outward Expert Certification

Timeline

Field Service Technician

ZEISS
06.2024 - 05.2025

ELECTRONICS REPAIR TECHNICIAN

CVS HEALTH CORPORATION
10.2022 - 06.2024

FIELD SUPPORT TECHNICIAN

CVS HEALTH CORPORATION
04.2020 - 10.2022

COPIER REPAIR TECHNICIAN

Mid-South Copier Inc
10.2018 - 04.2020

TEAM ASSEMBLER

Advanced Distributor Products
08.2018 - 10.2018

High School Diploma -

J.Z. George High School

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