DaShawn Marks
Ashley Addiction Treatment
Perryville,MD
1
Certification
9
years of professional experience
Dedicated Peer Support professional with over 4 years in residential addiction treatment and a strong foundation in customer service and mentorship. Expertise in fostering trusting relationships, providing emotional support, and modeling recovery-oriented behaviors. Proven ability to create safe environments, de-escalate conflicts, and guide individuals through behavioral challenges.
Work History
Patient Support Associate
4 Years 3 Months- Managed patient support associates to maintain consistent and effective care standards within a residential treatment facility.
- Cultivated trusting relationships with patients by delivering peer-based support and encouragement during treatment.
- Established and upheld a structured, safe, and supportive environment to facilitate recovery.
- Identify and respond to behavioral and emotional concerns, escalating appropriately to clinical staff
- Collaborate with multidisciplinary teams to support individualized care plans
- Train and mentor new staff in patient engagement, communication, and safety protocols
- Model positive coping strategies, accountability, and recovery-oriented behaviors
Front End Supervisor
3 Years 8 Months- Supervised front-end staff, ensuring high-quality customer service and team efficiency
- Resolved customer concerns using strong communication and problem-solving skills
- Trained and coached employees on professionalism, teamwork, and conflict resolution
- Maintained a positive and structured work environment
Youth Mentor
2 Years- Mentored adolescents in a community-based program, providing guidance, emotional support, and positive role modelling
- Built strong, trusting relationships with youth from diverse backgrounds
- Supported youth in managing behavioral challenges and improving interpersonal skills
- Facilitated discussions and activities focused on decision-making, life skills, and personal development
- Collaborated with program staff to create a safe and structured environment for participants
Education
High School Diploma
Skills
Peer Support and Mentorship
Rapport Building
Group Facilitation
Crisis Awareness & De-escalation
Recovery Support & Relapse Prevention
Communication & Active Listening
Team Collaboration & Care Coordination
Conflict Resolution
Behavioral Observation and Documentation
Certification
- CPR
- Crisis Prevention Intervention
- Certified Peer Recovery Specialist
Timeline
Patient Support Associate
Ashley Addiction Treatment
03.2022 - CurrentRead More
Front End Supervisor
Food Lion
07.2018 - 03.2022Read More
Youth Mentor
Perryville Outreach Center
07.2017 - 07.2019Read More
Havre De Grace High School
High School Diploma
Read More