DaShawna Ross
Oklahoma City,OK
Summary
Experienced in customer service with a strong background in cash handling and transaction processing. Demonstrated ability to maintain accurate records and adhere to company policies while ensuring customer satisfaction. Proven skills in effective communication with both customers and team members, facilitating a smooth workflow and addressing any issues that arise promptly. Maintained cleanliness and organization within the work environment, contributing to overall operational efficiency.
Overview
10
10
years of professional experience
Work History
Overnight Cashier
Oncue Express
Oklahoma City, OK
08.2023 - Current
- Adhered to all company policies and procedures related to cash handling practices.
- Greeted customers warmly upon entering store.
- Maintained cleanliness.
- Kept store well stocked and all products available.
Server
Olive Garden Restaurant
Oklahoma City, Oklahoma
05.2016 - 01.2024
- Provided excellent customer service to ensure satisfaction.
- Took orders from customers accurately and in a timely manner.
- Maintained records of transactions made during shift as required by law or company policy.
- Followed health safety guidelines when preparing and serving food products.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Greeted guests and provided menus.
Inbound Call Center Representative
SYNQ3 Restaurant Solutions
Oklahoma City, OK
08.2018 - 03.2020
- Answered incoming customer calls regarding product inquiries, orders, complaints and general customer service.
- Utilized computer technology to handle high volume of calls in a timely manner.
- Processed customers' orders over the phone and provided follow-up services to ensure satisfaction with products or services.
- Maintained strong call control and quickly worked through scripts to address problems.
Overnight Clerk
Sleep Inn and Suites
Oklahoma City, OK
10.2015 - 05.2016
- Reviewed and completed daily paperwork, such as customer logs and shift reports.
- Answered incoming calls promptly and provided accurate information to callers.
- Provided excellent customer service by responding quickly to inquiries.
- Resolved customer complaints in a courteous manner.
- Ensured all customers were greeted in a friendly manner.
- Processed payments for merchandise using cash registers or other point-of-sale systems.
Education
High School Diploma -
Capitol Hill High School
Oklahoma City, OK05-2009
Skills
- Cash handling
- Point of sale
- Inventory management
- Transaction processing
- Customer service
- Order accuracy
- Communication skills
- Problem solving
- Time management
- Conflict resolution
- Team collaboration
- Attention to detail
- Cleaning
Timeline
Overnight Cashier
Oncue Express
08.2023 - Current
Inbound Call Center Representative
SYNQ3 Restaurant Solutions
08.2018 - 03.2020
Server
Olive Garden Restaurant
05.2016 - 01.2024
Overnight Clerk
Sleep Inn and Suites
10.2015 - 05.2016
High School Diploma -
Capitol Hill High School