Dashay Mariano

Assisting healthcare providers with inquiries regarding Aetna health plans. Supported administrative and procedural tasks related to eligibility claims and member benefits. Helped providers resolve issues such as updating information and understanding new protocols.

• Assisted customers with technical support and service solutions while achieving high first-call resolution rates. Documented system issues for ongoing improvement. Supported users in troubleshooting software problems and provided clear communication to enhance customer satisfaction.

• Delivered exceptional customer service while managing inventory, operating cash registers, and maintaining store cleanliness to support team goals.
• Streamlined product stocking processes and resolved customer inquiries promptly, contributing to improved store efficiency.
• Maintained accurate product placement and pricing while ensuring compliance with food safety standards and store protocols.
• Assisted customers with product recommendations and special requests, fostering a welcoming shopping environment.

• Streamlined warehouse operations through efficient order processing and inventory management, maintaining accuracy rates while meeting daily fulfilment targets.
• Executed precise product sorting and package handling protocols, ensuring quality standards and minimising errors in shipment preparation.
• Coordinated with cross-functional teams to optimise picking routes and storage solutions, enhancing overall warehouse productivity.
• Monitored inventory levels.

• Led customer service operations while managing financial records, reconciling daily transactions, and implementing efficient cash handling procedures.
• Supervised team of associates, optimized scheduling, and maintained service standards while reducing transaction processing time.
• Balanced multiple registers, tracked inventory levels, and resolved discrepancies while ensuring accurate financial reporting.
• Trained and mentored new staff members, fostered positive team dynamics, and coordinated with departments to enhance store operations.
• Resolved customer concerns promptly, maintained high satisfaction rates, and implemented feedback systems to improve service quality.
• Streamlined cash management protocols and reconciliation processes while supervising daily operations, resulting in enhanced financial accuracy and reporting efficiency.

• Analysed customer needs, recommended tailored solutions, and maintained detailed call logs while adhering to quality assurance protocols.
• Partnered with team members to share best practices, contributed to knowledge base development, and supported new hire onboarding.
• Meticulously documented customer interactions, maintained accurate records, and followed compliance guidelines for data protection.
• Implemented targeted sales strategies and resolved complex customer inquiries, driving customer satisfaction while maintaining strict quality standards.

• Addressed customer needs efficiently, enhancing satisfaction and loyalty.
• Implemented product handling procedures, boosting sales and minimizing waste.
• Ensured compliance with health and safety standards, maintaining a safe environment.
• Reported safety hazards promptly, preventing potential incidents.
• Completed daily operational tasks, ensuring accurate pricing and signage.
• Streamlined customer service processes and optimized product placement strategies, leading to enhanced store efficiency and customer satisfaction.