DaShaya Richardson
Cleveland,OH
Summary
Helpful professional committed to making patients feel comfortable and secure. Proficient in cleaning and sanitizing patient rooms, documenting observations, and examining for symptoms. Compassionate approach to dealing with those under duress.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment.
Overview
11
11
years of professional experience
Work History
Nursing Assistant
The Forum at Memorial Woods
Houston, TX
02.2024 - 10.2024
- Provided companionship to patients, monitored their emotional well-being, and offered reassurance when needed.
- Assisted nurses and physicians with patient care, including bathing, dressing, transferring to beds and wheelchairs, and taking vital signs.
- Collected specimens for laboratory testing such as urine samples and blood draws.
- Assessed vitals and noted medical information to report changes to nursing staff and physicians.
Quality Assurance Specialist
Enhance Health
Remote
04.2023 - 02.2024
- Monitor and evaluate call center representatives to ensure that everyone is adhering to company policies and procedures
- Provide feedback on areas of improvement and recognize areas of excellence
- Maintain accurate records and provide regular reports to management
Customer Service Specialist
Cigna
Remote, TEXAS
05.2021 - 04.2023
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Educated customers about billing, payment processing and support policies and procedures.
- Handled sensitive customer data responsibly, adhering strictly to privacy regulations and safeguarding confidential information from unauthorized access or disclosure.
Patient Scheduling Coordinator
University Hospitals of Cleveland
Highland Heights, OH, OH
11.2016 - 05.2021
- Managed high call volumes while maintaining exceptional accuracy in appointment scheduling.
- Handled confidential patient information professionally, adhering to HIPAA regulations at all times.
- Verified insurance coverage and obtained pre-authorizations.
Service Center Manager
ACE Cash Express Inc.
Cleveland, OH
03.2014 - 09.2016
- Managed time to cover daily sales, delivery and inventory requirements, oversee cash deposits and reconcile weekly payroll.
- Informed customers of sales promotions and services, warranties or terms of sale and refunds or exchanges.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
CNA CERTIFICATION -
Victorious Health Academy
Houston, TX06-2024
High School Diploma -
Excel High School
Plymouth, MNSkills
- Proficient typing/keyboarding skills
- Strong organizational skills
- Customer service expert
- Data Entry
- Appointment Scheduling
- Patient Assessments
- Mobility Assistance
- Medical terminology knowledge
- Catheter change and preparation
- Patient Care and Safety
- Inbound and Outbound Calling
- Data Collection
Timeline
Nursing Assistant
The Forum at Memorial Woods
02.2024 - 10.2024
Quality Assurance Specialist
Enhance Health
04.2023 - 02.2024
Customer Service Specialist
Cigna
05.2021 - 04.2023
Patient Scheduling Coordinator
University Hospitals of Cleveland
11.2016 - 05.2021
Service Center Manager
ACE Cash Express Inc.
03.2014 - 09.2016
CNA CERTIFICATION -
Victorious Health Academy
High School Diploma -
Excel High School