DaShaya Richardson
Houston,TX
Summary
Dedicated Customer Service Representative. Motivated to maintain customer satisfaction and contribute to company success.
Overview
12
12
years of professional experience
Work History
Q&A Expert
Enhance Health
11.2023 - 02.2024
- Conducted training sessions for junior QA analysts, enhancing their skills and knowledge of industry best practices.
- Implemented automated testing solutions to reduce manual effort, increasing overall efficiency within the QA team.
Customer Service Specialist
InCrowd
Houston, TX
10.2022 - Current
- Provided primary customer support to internal and external customers.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Server Shift Leader
Bar 2200
Houston, TX
10.2022 - 05.2023
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
Customer Service Associate
Touch Of Italy
Bedford, OH
12.2019 - 07.2022
- Kept the bar area safe, clean, and well-stocked throughout each working shift
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
SCHEDULING COORDINATOR III
UNIVERSITY HOSPITALS
Highland Heights, OH
11.2016 - 05.2022
- Schedules patient appointments and enters required information in the computer system in an accurate and timely manner.
- Cross trained to schedule appointments in four different departments
- Handle important patient information, ensuring privacy.
CENTER MANAGER
ACE CASH EXPRESS
03.2014 - 11.2016
- Earned "Top Seller" for consecutive months in the Cleveland district
- Set up interviews, as well as interviewing new employees
- Trained employees with correct knowledge of company expectations.
CUSTOMER SERVICE REP
CHECK SMART FINANCIAL
03.2012 - 03.2014
- Processed payday/check less loans
- Also cashing all types of checks, verifiable
- Maintained a positive attitude and smile for every face to face interaction.
Education
High School Diploma -
Excel High School
Plymouth, MNCNA CERTIFICATION -
Victorious Health Academy
Houston, TX06.2023
Skills
- Proficient typing/keyboarding skills
- Strong organizational skills
- Adaptive team player
- Customer service expert
- Data Entry
- Appointment Scheduling
Timeline
Q&A Expert
Enhance Health
11.2023 - 02.2024
Customer Service Specialist
InCrowd
10.2022 - Current
Server Shift Leader
Bar 2200
10.2022 - 05.2023
Customer Service Associate
Touch Of Italy
12.2019 - 07.2022
SCHEDULING COORDINATOR III
UNIVERSITY HOSPITALS
11.2016 - 05.2022
CENTER MANAGER
ACE CASH EXPRESS
03.2014 - 11.2016
CUSTOMER SERVICE REP
CHECK SMART FINANCIAL
03.2012 - 03.2014
High School Diploma -
Excel High School
CNA CERTIFICATION -
Victorious Health Academy