Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Dashelia Caldwell

Gulfport,MS

Summary

CNA (Certified Nursing Assistant) equipped with 10+ years of experience serving pediatric and adult patients in in-home settings. Expert in providing exceptional care to the developmentally disabled and medically fragile. Current valid license, CPR and first aid certified, and extensive knowledge of clinical and patient practices and guidelines.

Compassionate Certified Nursing Assistant with experience in diverse healthcare settings including long-term care, assisted living, and rehabilitation facilities. Possess strong clinical skills such as vital sign monitoring, patient hygiene assistance, and medication administration. Noted for ability to foster relationships with patients and their families while maintaining professional boundaries. Previous roles demonstrate positive impact on patient satisfaction and quality of care.

Experienced with coordinating patient appointments and managing medical records. Uses effective communication to facilitate seamless interactions between patients and healthcare providers. Knowledge of healthcare protocols and administrative procedures to support medical teams efficiently.

Professional with strong expertise in medical administration and patient support. Proven track record of effective collaboration within healthcare teams to deliver high-quality care and support. Skilled in managing medical records, scheduling appointments, and ensuring smooth communication between patients and healthcare providers. Reliable, adaptable, and results-driven with focus on meeting evolving needs of healthcare environment.

Healthcare professional with comprehensive experience in patient support and administrative tasks within medical facilities. Known for reliability and flexibility in meeting changing needs while maintaining high standards. Skilled in patient scheduling, record management, and team collaboration to ensure smooth operations.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Substitute Teacher

Kelly Services
05.2021 - 04.2025
  • Adapt teaching methods and instructional materials to meet students' varying needs, abilities, and interests
  • Maintain accurate and complete student records as required by laws or administrative policies
  • Instruct students individually and in groups, adapting teaching methods to meet students' varying needs and interests
  • Teach basic skills such as color, shape, number and letter recognition, personal hygiene, and social skills
  • Establish and enforce rules for behavior, and policies and procedures to maintain order among students
  • Read books to entire classes or to small groups
  • Provide a variety of materials and resources for children to explore, manipulate, and use, both in learning activities and in imaginative play.

Front Desk Receptionist

Mississippi Homecare of Gulfport
07.2022 - 08.2024
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.

Receptionist/ Administrator Assistant

Healy & Jordan PLLC
02.2022 - 12.2023
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
  • Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
  • Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
  • Streamlined office operations for increased productivity by organizing and maintaining physical and digital filing systems.
  • Collaborated with team members on various projects to achieve department goals and improve overall efficiency.
  • Improved client satisfaction with timely and accurate information provision.

Certified Nursing Assistant

Kare In Home
03.2018 - 08.2021
  • Assess the needs of individuals, families, or communities, including assessment of individuals' home or work environments, to identify potential health or safety problems
  • Prescribe or recommend drugs, medical devices, or other forms of treatment, such as physical therapy, inhalation therapy, or related therapeutic procedures
  • Clean and sterilize instruments and dispose of contaminated supplies
  • Prepare and administer medications as directed by a physician
  • Schedule appointments for patients
  • Check patients' pulse, temperature, and respiration
  • Direct patients in simple prescribed exercises or in the use of braces or artificial limbs
  • Observe patients, charting and reporting changes in patients' conditions, such as adverse reactions to medication or treatment, and taking any necessary action.

Certified Nursing Assistant

Gulfport Care Center
10.2016 - 04.2018
  • Greet and log in patients arriving at office or clinic
  • Check patients' pulse, temperature, and respiration
  • Provide patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming
  • Care for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care
  • Plan, purchase, prepare, or serve meals to patients or other family members, according to prescribed diets
  • Accompany clients to doctors' offices or on other trips outside the home, providing transportation, assistance, and companionship
  • Observe patients, charting and reporting changes in patients' conditions, such as adverse reactions to medication or treatment, and taking any necessary action.

Multi Skill Technician

Memorial Hospital
08.2014 - 05.2016
  • Maintain and follow standard quality, safety, environmental and infection control policies and procedures
  • Participate in equipment or process validation activities
  • Advise clients about proper clothing and shoes
  • Wrap ankles, fingers, wrists, or other body parts with synthetic skin, gauze, or adhesive tape, to support muscles and ligaments
  • Monitor participants' progress and adapt programs as needed
  • Document all database changes, modifications, or problems
  • Collect, record, and maintain patient information, such as medical history, reports, and examination results.

Certified Nursing Assistant

Lakeview Nursing Home
02.2012 - 06.2014
  • Maintain and follow standard quality, safety, environmental and infection control policies and procedures
  • Adhere to local, state and federal laws, regulations and statutes
  • Maintain detailed and complete records of health care plans and prognoses
  • Comfort and reassure patients.

Education

Some College - Nursing

Mississippi Gulf Coast Community College
Perkinston, MS

Certified Nursing Assistant - Nursing

Gulfport Job Corp
Gulfport, MS
08.2012

High School Diploma -

Gulfport High School
Gulfport, MS
05.2012

Skills

  • CPR Certified
  • Certified Nursing Assistant
  • Organization
  • Telephone/ communication
  • Schedule, cancel, and reschedule appointments and/or consults
  • Support the maintenance of electronic databases to track consults
  • Use automated tracking tools as well as computers to perform a wide variety of record keeping
  • Monitor pre-appointment information and/or requirements to assure readiness for placement

Certification

Certified Nursing Assistant

Languages

English
Native or Bilingual

Timeline

Front Desk Receptionist

Mississippi Homecare of Gulfport
07.2022 - 08.2024

Receptionist/ Administrator Assistant

Healy & Jordan PLLC
02.2022 - 12.2023

Substitute Teacher

Kelly Services
05.2021 - 04.2025

Certified Nursing Assistant

Kare In Home
03.2018 - 08.2021

Certified Nursing Assistant

Gulfport Care Center
10.2016 - 04.2018

Multi Skill Technician

Memorial Hospital
08.2014 - 05.2016

Certified Nursing Assistant

Lakeview Nursing Home
02.2012 - 06.2014

Certified Nursing Assistant - Nursing

Gulfport Job Corp

High School Diploma -

Gulfport High School

Some College - Nursing

Mississippi Gulf Coast Community College
Dashelia Caldwell