Dashelle Carroll
Fort Lawn,SC
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
8
8
years of professional experience
Work History
Ptv
Ross Distribution Center
Rock Hill, SC
09.2023 - Current
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Maintained updated knowledge through continuing education and advanced training.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
Car Detailer
unique car detailing
Moncks Corner, SC
08.2016 - 05.2023
- Cleaned and polished vehicles using wax, polishes, detergents, brushes, water hoses, vacuums and other specialized equipment.
- Maintained detailed records of all services performed on each vehicle.
- Checked for any damage to the vehicle's interior or exterior before beginning detailing work.
- Washed exterior surfaces to remove dirt and debris from the body of the vehicle.
- Applied waxes to protect paint finish from weather conditions and oxidation.
- Vacuumed carpets and upholstery to remove dust and dirt particles.
- Applied dressing to vinyl surfaces such as dashboards, door panels, consoles and armrests.
- Dried vehicles with microfiber towels after washing them.
- Polished chrome trim with a soft cloth or buffer.
- Removed tar spots, tree sap and bird droppings from exterior surfaces using special cleaning solutions.
- Shampooed carpets, floor mats and upholstery to clean stains and spills.
- Cleaned windows inside and out using glass cleaner solution.
- Applied protective sealant coating on painted surfaces after thorough cleaning.
- Sanitized interiors by spraying antibacterial agent onto hard surfaces such as door handles, steering wheel covers, gear shifts.
- Provided customers with information about their vehicle's condition prior to detailing work being completed.
- Cleaned cars both externally and internally by hand or with use of automated equipment.
- Vacuumed vehicle interiors to remove loose dirt and debris.
- Washed wide range of vehicles each day.
Call Center Representative
sykes
Sumter, SC
06.2021 - 07.2022
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Developed effective working relationships with team members across multiple departments.
- Attended regular training sessions on updates and changes within the industry or organization.
- Stayed current on relevant product and service offerings as well as competitor pricing models.
- Participated in daily huddles with team members in order to discuss common goals and objectives.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Provided accurate information regarding products and services while upselling additional products when appropriate.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Maintained high levels of professionalism while interacting with customers via phone or email.
Laborer
Santee Cooper
Cross, SC
05.2018 - 12.2018
- Assisted with basic maintenance tasks such as sweeping, mopping, painting, and cleaning.
- Worked with team members to ensure efficient workflow throughout the day.
- Stacked and arranged products on pallets according to size and weight requirements.
- Followed all safety procedures when handling hazardous materials in the laboratory setting.
- Cleaned work area after job completion ensuring all debris is properly disposed of.
- Completed variety of physical labor tasks.
- Maintained clean, safe working environment by removing debris from job site prior to shift completion.
Education
GED -
Berkeley County Adult Ed
Saint Stephen, SC05-2019
Skills
- Analytical and Critical Thinking
- Decision-Making
- Social Perceptiveness
- Quality Assurance
- Team Building
- Time Management
- Analytical Thinking
- Computer Skills
- Dependable and Responsible
- Data Entry
- Inbound and Outbound Calling
- Account updating
- Product Knowledge
- Critical Thinking
- Documentation
- Dispute Resolution
- Problem Resolution
- High-energy attitude
- Client Relations
- Customer consulting
- Clean Room Operations
- Lockout and tagout procedures
- Assembly line experience
- Packaging and Labeling
- Quality Control
- Basic Math
- Workplace Safety
- Materials Management
- Equipment Operation
- Regulatory Compliance
- Safety Compliance
- Good Communication
- Attention to Detail
- Strong Work Ethic
- Manufacturing Experience
- Production Monitoring
- Assembly and production
- Logistics
- Assembly procedures
- Teamwork and Collaboration
- Quality Assurance Controls
- Problem-Solving
- Manufacturing
- Shipping and Labeling
- Material Handling
- Following Instructions
- Teamwork and Communication
- Picking and Packing
Timeline
Ptv
Ross Distribution Center
09.2023 - Current
Call Center Representative
sykes
06.2021 - 07.2022
Laborer
Santee Cooper
05.2018 - 12.2018
Car Detailer
unique car detailing
08.2016 - 05.2023
GED -
Berkeley County Adult Ed