Dashia Crutchfield
Pensacola,FL
Summary
Motivated professional offering 10+ years in HR and customer service. Results-oriented and energetic with unsurpassed interpersonal and communication strengths. Dedicated associate with extensive experience collaborating with more than 500 clients, promptly offering HR guidance with I-9 certifications, FMLA updates, job descriptions, ensuring employee hours are submitted for payroll, and more. Eager to continue and gain knowledge in HR discipline and develop positive relationships with staff, clients, and employees.
Overview
21
21
years of professional experience
Work History
CX Associate
Anywhere Works
08.2022 - Current
- Taking hundreds of messages and recording caller information
- Transferring calls
- Capturing incoming leads
- Taking orders
- Scheduling anywhere from 25 to 50 appointments daily
- Provided product price information to customers
- Assisting large volumes of customers every day with positive attitude and focus on customer satisfaction
- Adhering to company policies and scripts to consistently achieve call-time and quality standards
- Greeted customers and offered assistance for increased customer satisfaction
Call Center Representative
AppleOne / MCI
12.2021 - 08.2022
- Assisted applicants daily with submitting applications, document requests, uploading documents, and understanding application determinations
- Dispositioned calls appropriately to ensure accurate reporting
- Handled distressed callers
- Communicated with Team Lead and other representatives using Office products such as Teams, OneNote, and Outlook
- Managed over 50 customer complaints daily
Human Resources Specialist
LandrumHR
03.2011 - 04.2020
- Managed full cycle recruiting process for applicants to promote smooth and positive onboarding experience
- Leveraged creative sourcing techniques to find passive candidates and screened resumes and interviewed qualified individuals
- Guided candidate recruitment and selection to create and drive workforce in alignment with company diversity and inclusion goals
- Processed all wage audit/benefit payment audit requests
- Understood FMLA laws and regulations and kept abreast of human resource principles, practices and procedures including processing FMLA paperwork for client employees
- Technical support provided to clients with pre-payroll reporting including missed punches in XactTime and Kronos
- Processed Severance Agreements and updated job descriptions
- Assisted clients with payroll reporting using PayPlus, TempWare, and PrismHR
- Verified I-9’s using E-verify
- Provided client specific Excel reports for FMLA, payroll, and unemployment.
Office Manager
Jackson's Florist
06.2002 - 02.2011
- Established workflow processes monitored daily productivity and implemented modifications to improve overall performance of personnel
- Sourced vendors for special project need and negotiated contracts
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff
- Monitored contracts and analyzed expenses to facilitate financial objectives.
- Increased sales by by 20% by creating a basic website
Education
Associate of Science - Human Resource Management
Virginia College
Birmingham, AL12.2010
Skills
- Recruitment
- Employee Onboarding
- Typing 87 WPM
- I-9 Compliance
- File and records management
- Benefits and Compensation
- Technical Support
- Chat Support
- HR Information Systems
- Open Enrollment
- Microsoft Office Suite
- Unemployment Claims
- Customer Relations
- Complex Problem-Solving
- Employee Performance Reviews
- Background Checks
Timeline
CX Associate
Anywhere Works
08.2022 - Current
Call Center Representative
AppleOne / MCI
12.2021 - 08.2022
Human Resources Specialist
LandrumHR
03.2011 - 04.2020
Office Manager
Jackson's Florist
06.2002 - 02.2011
Associate of Science - Human Resource Management
Virginia College
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