DASHIA GORDON
Bridgeport,CT
Summary
Customer-focused professional with direct bank teller experience and a strong background in cash handling, deposits and withdrawals, cash drawer balancing, transaction records, and customer service. Brings attention to detail, clear communication, sound organization, and a professional approach to confidential information and customer concerns.
Overview
2
2
years of post-secondary education
14
14
years of professional experience
Work History
Customer Service Representative / Truck Dispatcher
Real Gs Trucking LLC
Atlanta, GA
08.2025 - 01.2026
- Resolved customer concerns via phone, email, and follow-up calls, achieving high levels of satisfaction and retention.
- Delivered timely resolutions to customer complaints, contributing to overall customer satisfaction.
- Coordinated routes and schedules, updated load information, and addressed customer concerns promptly.
- Coordinated transportation routes for efficient delivery. and schedules, update load information, and responded to customers’ concerns.
- Communicated with drivers and customers, tracked loads, and provided pickup and delivery updates.
- Scheduled pickup appointments for freight deliveries. and delivery appointments with customers and drivers.
- Monitored load status and relayed changes to trucking clients.
- Updated shipment records for outgoing and incoming freight requests.
Direct Support Professional
Taconic Innovations
New York, NY
02.2024 - 06.2025
- Supported individuals with developmental disabilities while following support plans and documenting information accurately.
- Supported individuals with developmental disabilities while following support plans and documenting information accurately.
- Supported individuals with developmental disabilities while following support plans and documenting information accurately.
- Facilitated respectful communication with team members and clients to promote positive relationships and maintain organized records.
- Accompanied individuals on outings to promote independence and integration into the community.
- Monitored individuals' behavior, documented observations, and promptly reported changes or concerns to a supervisor for timely intervention.
- Facilitated respectful communication with team members to ensure clarity and understanding.
- Transported residents to various appointments and activities to ensure access to necessary services. to medical appointments and community activities.
Customer Service Representative
A & G Enterprise
Wakefield, Trelawny, Jamaica
06.2016 - 06.2021
- Answered customer questions, resolved service concerns, and escalated issues.
- Prepared cash lodgements and bank deposits, ensuring business funds were accurately counted, recorded, and prepared for deposit.
- Conducted regular stocktaking and inventory checks, while maintaining accurate records to support inventory management.
- Checked inventory levels frequently to identify discrepancies. daily to ensure stock availability. regularly to ensure stock availability and report stock discrepancies.
- Monitored inventory levels and identified discrepancies, facilitating accurate stock management.
Bank Teller
November Properties Limited
Vernon, New York
02.2014 - 04.2016
- Processed customer deposits and withdrawals accurately, ensuring customer satisfaction through a courteous, professional approach.
- Balanced cash drawer and handled cash transactions, maintaining precise daily financial records.
- Responded to customer transaction inquiries while safeguarding customer and financial information confidentiality.
- Maintained transaction records and followed established cash-handling procedures.
Customer Representative
MBJ Airport
Montego Bay, Jamaica
01.2012 - 01.2014
- Assisted customers in busy airport environment, answered questions, and communicated service information to enhance passenger experience.
- Assisted customers in a busy airport environment, answered questions, and communicated service information clearly.
- Maintained a professional attitude while managing multiple customer requests
- Provided courteous service to passengers and airport visitors in fast-paced, multicultural environment, fostering positive interactions.
Education
Certificate - Customer Service Representative
Falmouth Vocational Training Center
JamaicaCertificate - Information Technology
Falmouth Vocational Training Center
JamaicaHigh School Diploma -
Muschette High School
JamaicaCertificate - Business & Hospitality
Brown's Town Community College
Falmouth , Jamaica 06.2019 - 01.2021
Skills
- Cash Handling & Drawer Balancing
- Deposits & Withdrawals
- Transaction Accuracy & Recordkeeping
- Customer Service & Issue Resolution
- Confidentiality & Professionalism
- Data Entry & Organization
- Communication & Active Listening
- Attention to Detail
Timeline
Customer Service Representative / Truck Dispatcher
Real Gs Trucking LLC
08.2025 - 01.2026
Direct Support Professional
Taconic Innovations
02.2024 - 06.2025
Certificate - Business & Hospitality
Brown's Town Community College
06.2019 - 01.2021
Customer Service Representative
A & G Enterprise
06.2016 - 06.2021
Bank Teller
November Properties Limited
02.2014 - 04.2016
Customer Representative
MBJ Airport
01.2012 - 01.2014
Certificate - Customer Service Representative
Falmouth Vocational Training Center
Certificate - Information Technology
Falmouth Vocational Training Center
High School Diploma -
Muschette High School