Hilda Guia
La Porte,TX
Summary
Dedicated Member Service Representative skilled in customer relationship building, problem resolution, and bilingual communication. Committed to enhancing member engagement and streamlining service processes.
Overview
19
19
years of professional experience
Work History
Member Service Representative
CRCU
Baytown, TX
02.2007 - 05.2021
- Facilitated member account inquiries, providing accurate information and timely resolutions.
- Processed transactions efficiently, ensuring compliance with internal policies and procedures.
- Educated members on product offerings, enhancing understanding and engagement with services.
- Collaborated with team to streamline service processes, improving overall customer satisfaction.
Teller
Amegy Bank NA
Baytown, TX
05.2005 - 02.2007
- Processed a high volume of customer transactions accurately and efficiently.
- Assisted clients with account inquiries, ensuring exceptional customer service and satisfaction.
- Managed cash handling procedures to maintain compliance with bank policies.
- Processed customer transactions promptly, minimizing wait times.
Teller
Bank of America
Houston, TX
05.2002 - 10.2004
- Implemented improvements in workflow to enhance transaction processing speed and accuracy.
- Collaborated with team members to resolve complex customer issues expediently.
- Conducted audits of cash drawers to ensure accuracy and detect discrepancies proactively.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Education
High School Diploma -
Rio Grande City High School
Rio Grande City, TXSkills
- Member account servicing
- Cash handling & drawer balancing
- Fluent Bilingual (English/Spanish)
- Customer relationship building
- Problem resolution & conflict management
- Cross-selling financial products
- Professional Communication
Timeline
Member Service Representative
CRCU
02.2007 - 05.2021
Teller
Amegy Bank NA
05.2005 - 02.2007
Teller
Bank of America
05.2002 - 10.2004
High School Diploma -
Rio Grande City High School