Carrie Ronis
Gleason,WI
Summary
Experienced Member Services Representative with a strong background in credit union support, account opening, and issue resolution. Skilled in training coordination, conflict resolution, and enhancing service efficiency. Proven ability to build productive relationships, provide dependable member support, and maintain high service standards in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Member Service Representative
Park City Credit Union
Merrill, WI
09.2025 - Current
- Resolved debit card, online banking, and account access issues, ensuring member satisfaction and security.
- Assisted members with account inquiries and transactions, enhancing service experience at credit union branch.
- Opened new member checking accounts.
- Verified member identity and updated account records per credit union procedures.
- Explained credit union products, services, and membership requirements to prospective members.
- Answered incoming calls regarding membership benefits and services.
- Cultivated strong member relationships through consistent delivery of excellent service during every interaction.
- Supported branch operations while maintaining confidentiality, accuracy, and member service standards.
- Handled customer conflicts and challenging situations by staying calm and using internal knowledge bases to identify practical solutions.
Training and Development Specialist
Park City Credit Union
Merrill, Wi
02.2024 - 09.2025
- Facilitated training sessions on credit union policies and procedures to ensure compliance and understanding.
- Developed onboarding materials to enhance new employee integration at Park City Credit Union.
- Led new hire orientation for branch and office staff.
- Coached new hires on job skills needed for success in role.
- Collaborated with managers to design employee coaching and training plans that align with performance goals.
- Streamlined staff development schedules to improve training efficiency. across branch teams.
- Reviewed training requests and matched programs to credit union needs.
- Analyzed performance metrics to measure training initiative effectiveness.
- Designed surveys to assess effectiveness of training initiatives.
- Refreshed learning materials to support compliance and service standards.
- Monitored learner feedback on instruction quality.
- Provided guidance on effective use of learning management systems.
Member Service Representative
Park City Credit Union
Merrill, WI
09.2023 - 02.2024
- Supported members with account questions, transactions, and service needs at credit union branch.
- Processed deposits, withdrawals, transfers, and loan payments in core banking systems.
- Resolved debit card, online banking, and account access issues for members.
- Verified member identity and updated account records to ensure compliance with credit union procedures.
- Educated prospective members on credit union products, services, and membership requirements to facilitate informed decision-making.
- Created a positive first impression by welcoming customers with a friendly demeanor.
- Built strong member relationships through quality service during each interaction.
- Assisted members in navigating account issues and internal systems, enhancing their understanding of available services.
- Balanced cash drawer and matched daily transactions with branch controls.
Manager
Hardee's Restaurant
Merrill, WI
08.2015 - 07.2023
- Created and implemented strategies to enhance customer satisfaction and foster loyalty.
- Provided leadership during organizational change and crisis situations.
- Coached and mentored team members, enhancing overall job performance and service quality.
- Oversaw staff performance to ensure compliance with service standards. and addressed issues.
- Trained crew on drive-thru service, food safety, and guest service standards.
- Trained employees on additional job positions to maintain role coverage.
- Coordinated crew schedules and staffing for opening and closing shifts.
- Monitored inventory levels and ordered supplies to ensure smooth restaurant operations.
- Supported Hardee's restaurant shifts and guided crew during high-volume service periods.
- Ensured product quality met customer expectations and safety regulations. and order accuracy across service lines.
- Resolved guest concerns and supported fast, courteous restaurant service.
- Upheld customer service standards and resolved customer problems to maintain quality service.
- Assigned tasks to associates based on skill levels to improve team performance.
- Completed opening, closing, and shift-change functions to maintain daily operational standards.
- Recruited and hired qualified candidates for open positions.
- Led regular meetings with staff to review progress and identify improvement areas.
- Analyzed customer feedback data and created action plans to improve services offered.
- Resolved employee conflicts by guiding staff through company policies and procedures.
- Complied with laws, regulations, and industry standards.
- Assessed team member skillsets and assigned tasks for optimal efficiency.
Education
High School Diploma -
Merrill High School
Merrill WI06-2003
Skills
- Account opening
- Identity verification
- Transaction processing
- Loan servicing
- Banking software
- Card services
- Member relationship management
- Customer communication
- Attention to detail
- Problem solving
- Conflict resolution
- Team coordination
Timeline
Member Service Representative
Park City Credit Union
09.2025 - Current
Training and Development Specialist
Park City Credit Union
02.2024 - 09.2025
Member Service Representative
Park City Credit Union
09.2023 - 02.2024
Manager
Hardee's Restaurant
08.2015 - 07.2023
High School Diploma -
Merrill High School