Tanisha Woods
Wesley Chapel,FL
Summary
Banking and service professional with hands-on experience in compliance monitoring, cash inventory control, and account servicing. Processes deposits, withdrawals, transfers, and loan payments accurately while supporting customer onboarding and daily operations across member service and ITM functions. Delivers reliable support to residents and account holders through clear communication and careful transaction handling.
Overview
10
10
years of professional experience
Work History
MEMBER SERVICE
FICARE CREDIT UNION
WESLEY CHAPEL, FL
08.2024 - 07.2026
- Processed deposits, withdrawals, loan payments, transfers, and general ledger transactions accurately.
- Opened and maintained checking, savings, and loan accounts, consistently achieving monthly goals.
- Assisted residents at local assisted living facility with banking transactions, enhancing their access to financial services.
- Managed ATM cash inventory accurately to ensure optimal operations.
ITM SUPERVISOR
OLD SECOND BANK
LOMBARD, IL
01.2020 - 05.2023
- Supervised Interactive Teller Machine operations, ensuring regulatory compliance and operational integrity.
- Managed ATM cash inventory and balancing procedures, maintaining accuracy and availability of funds.
- Conducted high-risk transaction monitoring and international audits to mitigate risk and enhance security.
- Processed up to 50 customer accounts daily with accuracy and efficiency.
ADMINISTRATION
TRANSNATIONAL PAYMENTS
AURORA, IL
01.2017 - 01.2020
- Managed customer onboarding by setting up payment processing systems and training users for seamless implementation.
- Navigated various third-party systems to support credit and background checks. to perform credit checks, background checks, and banking information.
- Reviewed 50 potential applicants to verify the legitimacy of businesses and personal information.
- Built up to 10 websites per day for payment portals and customer terminals.
Education
High School Diploma -
Henry Ford Academy: Power House High
Chicago, IL06-2012
Skills
- Customer relationship management
Data entry
Process improvement
Office coordination
Adaptability
Relationship building
Conflict resolution
Administrative support - Deposit processing
- Transaction processing
- ATM cash balancing
- Account opening
Timeline
MEMBER SERVICE
FICARE CREDIT UNION
08.2024 - 07.2026
ITM SUPERVISOR
OLD SECOND BANK
01.2020 - 05.2023
ADMINISTRATION
TRANSNATIONAL PAYMENTS
01.2017 - 01.2020
High School Diploma -
Henry Ford Academy: Power House High