Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chris McRoy

Chattanooga,TN

Summary

Thorough Member Services Representative recognized for applying communication strengths and upselling techniques to boost sales. Hardworking professional offering many years of experience rendering support and services to membership-based clients. Versed in investigating complaints and concerns, quickly processing orders, and cross-selling products. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

2
2
years of professional experience

Work History

Member Service Representative

Crunch Fitness
Chattanooga, TN
04.2024 - Current
  • Provided support to members regarding account inquiries, processing transactions, and resolving issues.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Developed and implemented strategies to meet sales quotas.
  • Building rapport and identifying customer needs, handling objections, and closing deals.
  • I have efficiently learned persuasion, adaptability, and the value of strong client relationships.

Fast Food Worker

Sonic
Chattanooga, TN
11.2022 - 04.2024
  • Monitored kitchen equipment such as fryers and ovens to ensure proper functioning and safety compliance.
  • Operated cash register to process customer payments accurately and efficiently.
  • Greeted customers and took their orders in a friendly and efficient manner.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.

Education

High School Diploma -

Hixson High School
Chattanooga, TN
03-2023

Skills

  • Member correspondence
  • Membership renewals
  • Account reconciliation
  • Database management
  • Service upselling
  • Document processing
  • Troubleshooting skills
  • Servicing vehicles
  • Workshop safety
  • Hand tools mastery
  • Motorcycle repair proficiency
  • Digital literacy
  • Machine learning concepts
  • Internal and external computer repairs

Timeline

Member Service Representative

Crunch Fitness
04.2024 - Current

Fast Food Worker

Sonic
11.2022 - 04.2024

High School Diploma -

Hixson High School
Chris McRoy