Gwen Vaveris
Arlington Heights ,IL
Summary
Dynamic Member Service Representative at Planet Fitness with a proven track record in enhancing customer satisfaction and optimizing workflows. Skilled in complaint resolution and account management, I foster strong relationships while ensuring compliance in financial transactions. Committed to maintaining a positive environment, I implement efficient cleaning practices to elevate facility standards.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Member Service Representative
Planet Fitness
09.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Improved floor maintenance efficiency by implementing new cleaning techniques and equipment.
- Enhanced client satisfaction by providing thorough and efficient cleaning services.
- Improved overall facility cleanliness by implementing efficient cleaning schedules and routines.
- Verified customer identification and documentation for compliant transactions.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their financial wellbeing.
- Promoted a positive work environment by fostering open communication between colleagues and supervisors.
- Served as a mentor for new hires sharing best practices contributing towards increased productivity among team members.
Gymnastics Coach
The Gymnastics Shop
11.2022 - 08.2023
- Ensured safety of all participants through strict adherence to gym rules, equipment maintenance, and proper spotting techniques.
- Developed lesson plans and routines for individual students to meet personal goals and abilities.
- Coordinated with other instructors and coaches to determine student advancement and progress.
- Boosted gymnasts'' confidence levels by offering constructive feedback and personalized support.
- Maintained fun-filled atmosphere with class participants while remaining professional and focused on achievement.
- Assessed student progress and provided feedback to improve technique and performance.
- Maintained equipment, facilities and inventory to avoid accidents, mishaps, and damage.
- Promoted stretching, mobility work, and proper form to help athletes safely build strength.
- Taught students how to perform split leaps, back handsprings and other special techniques.
- Developed strong relationships with families, maintaining open lines of communication regarding athlete development both in and out of the gym setting.
- Developed and implemented new drills and activities to increase student engagement and growth.
- Tailored coaching style according to each athlete''s unique needs and learning preferences, ensuring optimal individual progress.
- Updated parents on their child''s progress through regular communication channels such as email updates or parent-teacher conferences.
- Evaluated gymnasts'' progress through regular assessments, adjusting training plans accordingly for optimal results.
Education
Prospect High School
Mount Prospect Skills
- Customer service
- Relationship building
- Financial transactions
- Customer support
- Product recommendations
- Complaint handling
- Sales strategy
- Product sales
- Account reconciliation
- Payment processing
- Workflow optimization
- Membership renewals
- Member correspondence
- Point-of-sale system
- Member account management
- Member onboarding
- Tracking complaints
- Teamwork and collaboration
- Calm and professional under pressure
- Problem resolution
- Computer skills
- Customer relations
- Microsoft office
- Understanding customer needs
- Product knowledge
- Professional telephone demeanor
- Administrative and office support
- Work prioritization
- Issue and complaint resolution
- Restroom cleaning
- Knowledge of cleaning equipment
- Cleaning skills
Certification
CPR Certified
AED Certified
Timeline
Member Service Representative
Planet Fitness
09.2024 - Current
Gymnastics Coach
The Gymnastics Shop
11.2022 - 08.2023
Prospect High School
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