Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
DASHIE HANNA

DASHIE HANNA

Port St Lucie,Florida

Summary

Seeking a challenging position, in a dynamic environment, that allows me to utilize and expand my knowledge, skills and experience. PROFILE: Quick learner, with proven supervisory, analytical and problem-solving abilities. I have an Extensive background in the installation, maintenance, and repair of local IT Networks and Virtual cloud environments. Skilled in technical troubleshooting and diagnosing networks and other electronic environments. Capable of taking prompt, corrective, or preventative maintenance action. Team orientated, also capable of working independently and taking on managerial or supervisory responsibility.

Overview

15
15
years of professional experience

Work History

Experis

Manpower Group
09.2015 - Current
  • Microsoft 365 (formally Office 365) Concierge support supervisor Lead
  • Duties included assisting Microsoft 365 (M365) or Azure customers with configuration of onboarding tools, troubleshoot and maintain Microsoft cloud technology
  • Supervise M365 support agents to reinforce, motivate and guide in the maintenance and implementation of M365 services while fostering white glove customer relations.

Technical Support

TELEPERFORMANCE, TAG
12.2012 - 09.2015
  • For Hughes Network, Assist field technicians with the installation and maintenance of internet and satellite based secure communications equipment

Subject Matter Expert

Microsoft
09.2010 - 11.2012
  • (SME), Office 365 Duties were to Supervise, Coach and train Advance Technical Support Engineers for Microsoft Office 365 cloud services and to work with end users supporting their O365 cloud services

Customer Service Support Specialist

The Answer Group, Inc, TAG, AT&T
07.2008 - 08.2010
  • I.T
  • Support) Tier 3 technical support wide-area, local-area, and wireless networks.

Education

Associates of Science (A.S - Computer Networking and Security Management

Keiser University
Fort Lauderdale, FL

Associates of Arts (A.A - Business Administration

Keiser University

Skills

  • Knowledge of
  • Ethernet LAN/WAN, Wireless, TCP/IP, DNS, DHCP; Microsoft Windows/server OS, Microsoft Office Suite of products, Microsoft 365 and Azure cloud infrastructures

Accomplishments

  • CERTIFICATIONS: MCTS: Microsoft Exchange Server, Configuration, MCITP: Enterprise Desktop Support Technician on Windows, Microsoft Certified IT Professional (MCITP), MCTS: Windows 7, Configuration MCTS: Windows Server Active Directory, Configuration, Microsoft Certified Technology Specialist (MCTS) Comptia Network+, Comptia Security+, City and Guilds of London Institute: Telecommunications and Electronics Mechanic – Part One

Timeline

Experis

Manpower Group
09.2015 - Current

Technical Support

TELEPERFORMANCE, TAG
12.2012 - 09.2015

Subject Matter Expert

Microsoft
09.2010 - 11.2012

Customer Service Support Specialist

The Answer Group, Inc, TAG, AT&T
07.2008 - 08.2010

Associates of Science (A.S - Computer Networking and Security Management

Keiser University

Associates of Arts (A.A - Business Administration

Keiser University
DASHIE HANNA