Dashonte Randle
Starkville,Mississippi
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
9
9
years of professional experience
Work History
Delivery Driver
Amazon
Starkville, MS
09.2025 - Current
- Ensured timely and accurate delivery of packages to designated locations.
- Operated delivery vehicle in compliance with safety regulations and company policies.
- Managed route optimization to enhance delivery efficiency and reduce delays.
- Maintained vehicle cleanliness and performed routine maintenance checks as needed.
- Conducted pre-trip vehicle inspections to maintain safety and compliance standards.
Customer Service Representative
Alight Solutions
Jackson, MS
09.2024 - 12.2024
- Developed training materials to support ongoing staff development initiatives within the customer service department.
- Led initiatives that resulted in improved response times and increased first-contact resolution rates across the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
Terminix
05.2023 - 07.2024
- Responsible for handling a high volume of inbound calls from people looking to schedule pest and rodent inspections.
- Make outbound calls to customers confirming appointments.
- Make upselling attempts for additional services provided by Terminix.
- Handle rejections with professionalism and try to turn into wins.
- Document and record all interactions within company database.
- Managed high-volume calls, ensuring timely responses and quality service delivery for diverse customer needs.
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
Sales Support Representative
Health IQ
09.2022 - 12.2022
- Responsible for making a high-volume of outbound calls to new potential Medicare customers.
- Educated new customers on new extended healthcare plans, grocery cards, and dental benefits.
- Processed new customer requests to have benefits take effect.
- Documented and recorded all interactions within the correct computer system.
- Reason for leaving: Contract Completed
- Managed customer inquiries to ensure timely resolution and enhance satisfaction.
- Coordinated with sales team to streamline order processing and improve workflow efficiency.
Customer Service Representative
Alorica
06.2021 - 09.2022
- Responsible for handling a high volume of inbound calls from Costco and Verizon Wireless customers.
- Assisted customers with different product offerings and orders.
- Provided tracking updates in real time to customers.
- Worked with the chat team to provide assistance to new customers.
- Trained new team members on company policies, procedures, and best practices to enhance team performance.
- Collaborated with cross-functional teams to streamline processes and improve overall customer satisfaction ratings.
Customer Service Representative
Sitel
12.2017 - 06.2021
- Handled a high volume of inbound calls from ATT U-Verse and DirecTV customers.
- Assisted with troubleshooting issues with customers devices.
- Educated customers on different alternative methods and upgrades ATT provides.
- Document all issues and resolutions in the correct computer program.
- Implemented feedback mechanisms to identify areas for service improvement and drive operational efficiencies.
- Analyzed customer feedback data to provide insights for product development and service enhancements.
Education
High School Diploma -
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Attention to detail
- Time management
- Dependable and reliable
- Problem-solving
- Time management skills
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Computer proficiency
Languages
English
Native or Bilingual
Timeline
Delivery Driver
Amazon
09.2025 - Current
Customer Service Representative
Alight Solutions
09.2024 - 12.2024
Customer Service Representative
Terminix
05.2023 - 07.2024
Sales Support Representative
Health IQ
09.2022 - 12.2022
Customer Service Representative
Alorica
06.2021 - 09.2022
Customer Service Representative
Sitel
12.2017 - 06.2021