Summary
Overview
Work History
Education
Skills
Timeline
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Da'Shuna Savage

Wauwatosa,WI

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

17
17
years of professional experience

Work History

BHT 2

MCFI
Milwaukee, WI
02.2022 - Current
  • Built and maintained positive staff relationships to promote teamwork and better serve clients.
  • Completed documentation for every incident and forwarded to correct personnel for review.
  • Conducted client rounds every 30-40 minutes to check on residents.
  • Performed client intake procedures according to internal standards for new admissions.
  • Prepared and submitted daily log reports to management.
  • Took and monitored vital signs, administered medications and managed patient behavior.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Daycare Provider

Bundles Of Joy
Milwaukee, WI
01.2013 - 02.2022
  • Maintained safe play environment by emphasizing and maintaining cleanliness and organization.
  • Maintained effective schedule balance between rest periods, active play and instruction.
  • Met with parents about daily activities, positive developments and issues.
  • Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
  • Kept notes of behavior issues, food served and medications administered to children.

Call Center Representative

ProCollect
Dallas, TX
04.2018 - 09.2021
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Educated customers on company systems, form completion and access to services.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Engaged in learning and development opportunities to promote continued performance improvement.
  • Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
  • Consistently maintained 85% customer service satisfaction ratings through quality control and determination.
  • Delivered prompt service to prioritize customer needs.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Photo Specialist

Walgreens
Milwaukee, WI
09.2013 - 04.2017
  • Performed opening and closing procedures to keep operations running smoothly.
  • Managed photo lab inventory, placing orders for toner, ink and paper when supplies were low.
  • Accepted and completed in-person and online orders for photographs and photo merchandise.
  • Provided high level of assistance to customers regarding special photo projects.
  • Completed complex photo shoots at indoor and outdoor venues.
  • Adjusted, modified and networked photos using digital and computer manipulative applications.
  • Printed photo images on canvases, mugs, totes and mouse pads to customize special orders for customers.
  • Created digital asset management system to increase security, organization and searchability of digital assets.

Education

No Degree - Medical Assisting

MATC
Downtown Campus

High School Diploma -

Destiny High School
7210 N 76th St
06.2013

Skills

  • Flexible and Adaptable
  • Flexible & Adaptable
  • Collaboration
  • Conflict Resolution
  • Customer Service
  • Self-motivated professional
  • Microsoft Office
  • Good listening skills
  • Decision Making
  • Responsible
  • Data Entry
  • Leadership
  • Teambuilding
  • Organization and Time Management

Timeline

BHT 2

MCFI
02.2022 - Current

Call Center Representative

ProCollect
04.2018 - 09.2021

Photo Specialist

Walgreens
09.2013 - 04.2017

Daycare Provider

Bundles Of Joy
01.2013 - 02.2022

No Degree - Medical Assisting

MATC

High School Diploma -

Destiny High School

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Da'Shuna Savage