Dasia Bogan
Porter,TX
Summary
I leveraged my analytical thinking and communication skills at Metronet to drive product improvements and training programs. My background in healthcare and technology, combined with a proven track record in client service optimization and crisis management, positions me as a dynamic asset to any team.
Overview
5
5
years of professional experience
Work History
Customer Success Manager
Metronet
Dallas, TX
08.2024 - Current
- Transitioned to fully remote work (Dallas to Houston) after closure of main office.
- Identified areas where current products are not meeting expectations or could be improved upon.
- Trained customers on product features and best practices, enhancing their overall experience.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delivered presentations on product features, benefits, and value propositions at conferences or webinars.
Clinical Care Assistant
UT Health
Houston, TX
04.2022 - 08.2024
- Performed vital signs monitoring such as temperature, pulse, respiration rate and blood pressure.
- Educated patients about medications, procedures and physician's instructions.
- Organized charts, documents and supplies to maintain team productivity.
- Provided emotional support to family members during difficult times.
- Reminded patients to take prescribed medications or nutritional supplements.
Patient Care Technician
Ut Southwestern Medical Center
Dallas, TX
07.2019 - 01.2024
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
- Reported any observed changes in behavior or physical condition to the nursing staff immediately.
- Participated in quality improvement activities within the department.
- Transported specimens, laboratory items or pharmacy items, verifying proper documentation and delivery to authorized personnel.
Education
Associate of Arts - Health Information Technology
Lone Star College
Houston, TX05-2026
Skills
- Customer service
- Patient care
- Communication skills
- Data entry
- Product training
- Presentation skills
- Revenue growth
- Schedule management
- Chat platforms
- Computer skills
- Shift scheduling
- MS office
Timeline
Customer Success Manager
Metronet
08.2024 - Current
Clinical Care Assistant
UT Health
04.2022 - 08.2024
Patient Care Technician
Ut Southwestern Medical Center
07.2019 - 01.2024
Associate of Arts - Health Information Technology
Lone Star College
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