Dasia Hammond
Philadelphia,Pa
Summary
Accomplished Manager at CVS Pharmacy Health, adept in enhancing customer satisfaction and resolving conflicts with a blend of patience, empathy, and efficient communication. Proven track record in program planning, monitoring, and fostering strong parent-teacher relationships. Skilled in cross-training teams, achieving departmental goals, and elevating service delivery standards.
Overview
9
9
years of professional experience
Work History
Daycare Instructor
Fox Chase Adult Day Care
02.2021 - Current
- Communicated effectively with caretaker providing updates on their clients progress and discussing any concerns or achievements.
- Supported client in achieving developmental milestones using creative teaching techniques tailored to individual needs.
- Facilitated hands-on learning experiences by incorporating arts, crafts, and sensory-based projects into the curriculum.
- Developed age-appropriate activities and crafts to engage clients.
- Prepared healthy foods and beverages for clients based on optimal dietary guidelines and individual restrictions.
Daycare Teacher
Wonder Children Learning World 2015
06.2015 - 09.2020
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Developed strong relationships with parents through regular communication about their child''s progress and needs.
- Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
Manager
CVS Pharmacy Health
04.2015 - 04.2018
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Education
High School Diploma -
Milton Hershey Boarding School
Hershey, PA06.2015
Skills
- Patience and Empathy
- Program planning & Monitoring
- Efficient Communication & Collaboration
- Parent-Teacher Communication
Timeline
Daycare Instructor
Fox Chase Adult Day Care
02.2021 - Current
Daycare Teacher
Wonder Children Learning World 2015
06.2015 - 09.2020
Manager
CVS Pharmacy Health
04.2015 - 04.2018
High School Diploma -
Milton Hershey Boarding School
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