D'Asia Jackson
Hyatt House White Plains
White Plains,NY
10
years of professional experience
Results-driven professional with hands-on experience supervising front office operations, leading guest service teams, and maintaining high standards of guest satisfaction. Known for professionalism, strong leadership presence, and the ability to keep operations running smoothly in fast-paced environments.
Work History
Auto, Life & Home Insurance Agent
2 Years- Identified sales opportunities while educating customers on additional coverage options to enhance their policies.
- Built strong client relationships through clear communication, trust, and needs-based recommendations.
- Provided professional customer service by assisting clients with insurance policies, billing, and coverage inquiries.
- Handled policy changes, renewals, and claims support with precision, ensuring a seamless customer experience.
- Resolved customer concerns, contributing to high satisfaction and retention levels.
- Managed confidential client information in compliance with company policies and regulations.
- Balanced multiple priorities in a fast-paced environment while meeting service and sales goals
Front Office Supervisor
1 Year 6 Months- Supervised front desk operations, achieving seamless guest check-in/check-out and adherence to hotel standards and brand policies.
- Led, trained, and scheduled front office staff, improving service consistency and team performance.
- Resolved guest complaints and service issues, contributing to consistently high guest satisfaction scores.
- Coordinated with Housekeeping, Maintenance, and Sales to ensure timely room readiness and enhance operational efficiency.
- Monitored room availability, rates, and occupancy using the Property Management System (PMS).
- Handled cash management, night audit support, and shift reports with accuracy and accountability.
- Enforced safety, security, and emergency procedures to protect guests, staff, and hotel property.
- Assisted management with daily reports, performance tracking, and operational decision-making.
- Present - current
Sales Representative
4 Years- Achieved individual and store sales goals through effective communication, product knowledge, and upselling techniques.
- Provided personalized customer service, guiding customers in product selection and tailored recommendations to enhance their shopping experience.
- Resolved customer questions and concerns with discretion, professionalism, and respect.
- Executed visual merchandising and restocking strategies that optimized product presentation and contributed to increased sales.
- Ensured a welcoming, professional store atmosphere that reinforced company standards and improved customer satisfaction.
- Worked collaboratively with team members to improve customer experience and store performance.
- Handled cash transactions, returns, and inventory control accurately.
Education
Bachelor of Science - Business Administration
Expected 2026
Associate - Sociology
Skills
Front Office Supervision
Guest satisfaction
Team Leadership & Training
Conflict resolution
Operations & Daily Reporting
Guest Check-In Management
Check-In / Check-Out Procedures
Reservations & Billing
Department coordination
PMS Optimization
Revenue Management
Certifications
Basic Life Support (Exp: 5/2028)
Timeline
Front Office Supervisor
Hyatt House White Plains
04.2025 - CurrentRead More
Auto, Life & Home Insurance Agent
State Farm Insurance
01.2021 - 01.2023Read More
Sales Representative
Romantic Depot
01.2017 - 01.2021Read More
Borough of Manhattan Community College
Associate from Sociology
Read More
Southern New Hampshire University
Bachelor of Science from Business Administration
Read More