Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
Judy James

Judy James

Haslet

Summary

Dedicated Front Desk Agent with extensive experience in the hospitality industry. Committed to overseeing front office operations and delivering exceptional guest service, including efficient check-in/check-out processes and personalized assistance. Recognized for training and supporting team members to enhance guest satisfaction and operational efficiency.

Overview

19
19
years of professional experience
3
3
years of post-secondary education

Work History

Front Desk Agent

Element by Marriott
Irving
01.2019 - 05.2025
  • Greeted and registered guests, ensuring exceptional customer service.
  • Managed guest reservations and concierge duties, while maintaining communication with housekeeping and maintenance.

Front Desk Agent/Sales Manager

La Quinta Inn & Suites
Irving
06.2016 - 06.2019
  • Provided personalized guest service, including reservations and checkouts.
  • Handled billing and posted charges, reviewing them with guests to ensure accuracy.
  • Communicated effectively with team members to maintain operational efficiency and guest satisfaction.

Optometry Technician

Trophy Club Vision Care
Trophy Club
03.2006 - 08.2016
  • Taught patients about medications, procedures and care plan instructions.
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Oriented and trained new staff on proper procedures and policies.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Maintained detailed records of test results by entering data and patient information into computer.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.

Education

Associate of Science -

Stephen F. Austin State University
Nacogdoches, TX
01.1984 - 08.1986

Skills

  • Customer service
  • Hotel management software
  • Front office supervision

References

  • Janina PatneyGeneral Manager, Element Hotel, 817-901-0660
  • Chris Greenhouse-513-237-9324
  • Dr. Jeff Noel, Trophy Club Vision Care, 817-905-2019
  • Chris Murry-214-287-0674

Timeline

Front Desk Agent

Element by Marriott
01.2019 - 05.2025

Front Desk Agent/Sales Manager

La Quinta Inn & Suites
06.2016 - 06.2019

Optometry Technician

Trophy Club Vision Care
03.2006 - 08.2016

Associate of Science -

Stephen F. Austin State University
01.1984 - 08.1986
Judy James