Dasia James
Administrative
Houston,TX
Summary
Proactive administrative assistant produces high-quality customer service and admin work by applying determination and attention to detail. Performance-oriented and enterprising leader with organized nature and analytical problem-solving approach.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
Night Shift Manager
Subway
New Orleans, Louisiana
02.2020 - 09.2021
- Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Delegated tasks and oversaw performance to accomplish all required objectives.
- Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
- Recruited and interviewed candidates for management to evaluate readiness and fit for position.
- Trained back-up associates and led crew members in managing operations of storefront.
- Oversaw restocking of supplies and other functions to prepare for daytime business.
- Provided first-rate service to all customers regardless of time or concern.
- Ran nightly reports closing out various accounts and detailing daily activities.
- Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
Lifeguard
Schlitterbahn Waterpark
Galveston, TX
05.2019 - 12.2019
- Observed weather and water conditions and alerted visitors to potential dangers, storms and rip currents.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Monitored safety of guests in and around swimming pool.
- Detailed safety rules and procedures regarding activities to customers and guests.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Scrutinized pool deck area to prevent possible injuries or fatalities, minimizing emergent situations.
- Checked pool and surrounding areas for hazardous conditions.
- Prevented falls near and into pool by calmly reminding patrons to exercise caution around edges.
- Consulted with emergency personnel while securing scene.
- Attentively monitored swimmers to identify distress.
- Met regulatory compliance for staff members and led safety training to enhance lifesaving skills.
Education
High School Diploma -
Clear Brook High School
Houston, TX 08.2018 - 05.2022
Skills
Reporting requirements
Schedule Management
Restocking oversight
Guest assistance
Sales leadership
Inventory monitoring
Business administration
Staff Management
Negotiation
Strategic planning
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Night Shift Manager
Subway
02.2020 - 09.2021
Lifeguard
Schlitterbahn Waterpark
05.2019 - 12.2019
High School Diploma -
Clear Brook High School
08.2018 - 05.2022