Dasia Owens
Elgin,SC
Summary
Results-driven professional with a background in project coordination and quality improvement. Proven ability to enhance operational workflows and compliance through data analysis and employee training. Successfully led initiatives that improved performance metrics and fostered a collaborative team environment, ensuring alignment with organizational standards.
Overview
4
4
years of professional experience
Work History
Program Support Administrator
Pinnacle Family Services
03.2026 - Current
- Managed projects for Director of Clinical and Leadership Development, facilitating process improvements to enhance operational workflows.
- Optimized documentation to align with program needs, streamlining processes and enhancing operational effectiveness.
- Conduct audits to maintain accuracy, compliance, and alignment with organizational standards.
- Coordinate collection of compliance documentation to ensure adherence to company onboarding and regulatory standards.
- Supported team development through supervision and training sessions, fostering a collaborative and skilled environment.
Quality Coordinator
JusticeWorks BehavioralCare
07.2024 - 02.2026
- Led the Performance and Quality Improvement (PQI) team, developed quality improvement procedures, defined performance metrics, and established quarterly targets across all company programs.
- Collected, analyzed, and presented quarterly and annual PQI data to senior and executive leadership to support strategic planning.
- Conducted longitudinal quality assurance follow-up calls with clients and families; analyzed trends and collaborated with leadership to implement solutions for identified issues.
- Monitored chart audits and ensured implementation of corrective actions to maintain compliance and quality standards.
- Designed and administered satisfaction surveys for clients, staff, and partners to guide targeted quality improvement initiatives.
- Developed and delivered new hire orientation and specialized training content based on identified performance gaps.
- Created standardized training materials and branded marketing/recruitment assets to improve organizational consistency.
- Supported State and Executive leadership by overseeing cross-functional initiatives.
Administrative Assistant
JusticeWorks BehavioralCare
05.2023 - 06.2024
- Coordinated employee onboarding and offboarding to enhance HR efficiency and maintain accurate personnel files.
- Managed and maintained client and employee records in compliance with Medicaid and organizational guidelines.
- Prepared, organized, and tracked client files and referrals, supporting intake and ongoing services.
- Tracked employee clearances, certifications, and training hours to ensure compliance with regulatory standards.
- Managed office and staff equipment inventory, streamlining administrative operations and ensuring resource availability.
- Developed marketing, recruitment, and outreach materials and supported referral network communications.
- Provided administrative and operational support to the Clinical Director, Billing Department, and Executive Leadership.
Administrative Intern
The Center for African American History, Art and Culture
03.2022 - 05.2023
- Coordinated logistics, promotion, and on-site execution for museum events, enhancing overall attendee experience.
- Drafted press releases and assisted with external communications to promote events and initiatives.
- Designed graphics and promotional materials for events and social media platforms, increasing visibility and engagement.
- Provided administrative support to the Executive Director, including scheduling, file organization, and coordination.
- Facilitated museum tours and maintained exhibit displays, enriching visitor engagement and ensuring optimal presentation.
- Facilitated training sessions for volunteers at museum events.
Education
Master of Business Administration -
University of South Carolina Aiken
08-2025
Bachelor of Arts - Communication
University of South Carolina Aiken
05-2023
Skills
- Project management
- Data analysis
- Quality improvement
- Compliance auditing
- Employee training
- Process optimization
Timeline
Program Support Administrator
Pinnacle Family Services
03.2026 - Current
Quality Coordinator
JusticeWorks BehavioralCare
07.2024 - 02.2026
Administrative Assistant
JusticeWorks BehavioralCare
05.2023 - 06.2024
Administrative Intern
The Center for African American History, Art and Culture
03.2022 - 05.2023
Master of Business Administration -
University of South Carolina Aiken
Bachelor of Arts - Communication
University of South Carolina Aiken