Dasia Small
Nanuet,NY
Summary
Accomplished Store Manager at Express Clothing, adept in customer service and problem-solving, led teams to exceed sales targets through innovative visual merchandising and effective employee training. Enhanced customer relations and operational efficiency, achieving notable sales growth. Expert in multitasking, organization, and team leadership, consistently fostering a positive work environment.
Overview
9
9
years of professional experience
Work History
Store Manager
Express Clothing
09.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Visual Manager
Express Clothing
04.2020 - 09.2023
- Increased visual impact and sales through optimal arrangement of mannequins, fixtures, walls and tables.
- Developed innovative visual merchandising strategies that drove foot traffic and boosted overall store performance.
- Managed analytical reports to identify and track sales activities and customer trends.
- Enhanced customer experience by creating visually appealing and organized store layouts.
- Analyzed sales data to identify trends and make informed decisions on product placement and display strategies.
Visual Merchandising Manager
Express Clothing
09.2017 - 04.2020
- Organized special events and in-store demonstrations that showcased new products, boosting brand awareness and sales performance.
- Trained and mentored junior staff members on visual merchandising best practices, improving overall team performance.
- Adapted quickly to changing trends within the retail industry, embracing new methods when necessary while maintaining consistent results in sales performance metrics.
- Oversaw visual merchandising for new store openings and store collateral change-outs.
- Managed merchandising standards and maintained consistency across distribution channels.
- Communicated visual merchandising information and standards via in-store training and regular meetings.
Sales Lead Manager
New York & Company
06.2015 - 04.2016
- Coached employees in successful selling methods and encouraged cross-selling for additional products and services.
- Managed a high-performing sales team, ensuring consistent achievement of targets and goals.
- Increased overall sales productivity by identifying bottlenecks in the sales process and implementing targeted solutions.
- Developed a streamlined sales process for improved efficiency and increased customer satisfaction.
Education
No Degree - Nursing
Rockland Community College
Suffern, NY06.2027
High School Diploma -
Nanuet Senior High School
Nanuet, NY06.2015
No Degree - Nursing
Rockland County BOCES
West Nyack, NY06.2015
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Training and mentoring
- Team Leadership
- Outstanding communication skills
- Employee Scheduling
Timeline
Store Manager
Express Clothing
09.2023 - Current
Visual Manager
Express Clothing
04.2020 - 09.2023
Visual Merchandising Manager
Express Clothing
09.2017 - 04.2020
Sales Lead Manager
New York & Company
06.2015 - 04.2016
No Degree - Nursing
Rockland Community College
High School Diploma -
Nanuet Senior High School
No Degree - Nursing
Rockland County BOCES
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