DASIA THOMAS
Concord,NC
Summary
Dedicated college student pursuing an Associate's degree in Medical Coding and Billing while also serving as a Certified Medical Billing and Coding Specialist. Proficient in accurately applying ICD-10-CM, CPT, and HCPCS coding systems to ensure proper reimbursement for healthcare providers, with a strong commitment to leveraging technology to optimize administrative workflows.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Call Center Representative
Liveops
Concord, NC
04.2021 - Current
- Completed routine transactions for customers such as opening accounts and processing payments
- Resolved issues based on thorough investigations of concerns
- Navigated multiple computer applications while conversing with customers
- Completed high volume of inbound and outbound calls within deadlines.
Delivery Driver
Amazon
Concord, NC
05.2019 - 01.2021
- Protected customer packages from damage with safe handling and proper load balancing
- Avoided delivery errors by closely following scanning, tracking, and documentation procedures
- Boosted customer service by helping with delivery, payment, and stock questions
- Completed merchandise pick-ups at customer locations, verifying loads, checking paperwork and securing items against damage.
Driver and Administrative Assistant
Enterprise Holdings
Baton Rouge, Louisiana
06.2017 - 04.2019
- Executed on-time deliveries to adhere to strict schedules
- Audited and maintained accurate logs of employee attendance, daily routes, gas expenses, and vehicle operations
- Inspected and maintained vehicles, including verifying suitable fuel supply and oil level and monitoring functionality.
Cashier and Customer Service Rep
Winn-Dixie
Baton Rouge, La
04.2014 - 11.2016
- Promoted loyalty programs and store cards
- Addressed customer questions and complaints with professionalism
- Totaled purchases and accepted payments using touch-screen register system
- Recorded daily transactions in system using correct procedures and focusing on accuracy.
Cashier and Overnight Stocker
Walmart
Baton Rouge, Louisiana
10.2014 - 06.2016
- Monitored inventory levels and reported shortages to management
- Assisted customers in locating products, managing heavy items and reaching high-level merchandise
- Noted damaged products or discrepancies between physical counts and inventory records
- Examined and confirmed accuracy of orders before shipment.
Education
Associate in Science (A.S.) - Medical Billing And Coding
Grantham University
Little Rock, Arkansas01-2025
Skills
- Excellent customer service
- Organization
- Quick learner
- 60 wpm
- Time management
- Database administration
- Microsoft office
- Phone and email etiquette
- Medical Transcription
- Claims Processing
- HIPAA Compliance
- Payment posting
- Anatomy and physiology
- Revenue Cycle Management
- Medical Terminology
- Medical Billing
- Patient data identification
Certification
- Certified Medical Billing and Coding Specialist
Timeline
Call Center Representative
Liveops
04.2021 - Current
Delivery Driver
Amazon
05.2019 - 01.2021
Driver and Administrative Assistant
Enterprise Holdings
06.2017 - 04.2019
Cashier and Overnight Stocker
Walmart
10.2014 - 06.2016
Cashier and Customer Service Rep
Winn-Dixie
04.2014 - 11.2016
Associate in Science (A.S.) - Medical Billing And Coding
Grantham University