DíAsia Tolbert-Washington
White Plains,NY
Summary
I’m excited to gain more knowledge and grow with your company. I plan to pour more love and happiness into my co-workers and residents. I wish to expand my horizons and services as well as my potential. Lastly, I enjoy guiding people with hospitality.
Overview
6
6
years of professional experience
Work History
JNA
Westchester Medical Center
Valhalla, NY
11.2023 - Current
- Aid 1 patient per shift with routine tasks including feeding, bathing, dressing, and exercise
- Respected patient's privacy and dignity, upholding all hospital policies and HIPAA regulations.
- Routinely monitored and recorded patient vitals including blood pressure, temperature, and oxygen
- Carefully transferred patients into beds, wheelchairs, and tables, using gait belts and other tools.
Recreation Aide
Tarrytown Hall Care Center
Tarrytown, NY
03.2023 - 12.2023
- Collaborated with fellow staff members to create a positive work environment focused on teamwork and mutual support.
- Enhanced participant enjoyment by planning and implementing diverse recreational activities.
- Ensured compliance with state regulations and company policies by thoroughly understanding guidelines and adhering to protocols.
- Delivered recreational programs to meet needs and preferences of diverse resident population.
- Assisted in the planning and execution of special events, such as holiday celebrations or community gatherings, resulting in memorable experiences for residences.
Activities Aide
The Kensington
White Plains, NY
09.2023 - 10.2023
- Participated in staff meetings and trainings to stay current on best practices for patient care and engagement.
- Evaluated program effectiveness by monitoring participant outcomes and adjusting strategies accordingly to maximize benefits for all residents involved.
- Organized special events and outings for residents, promoting mental engagement and physical activity.
- Developed strong relationships with local community organizations, broadening opportunities for residents to engage in meaningful social experiences outside of the facility.
- Assisted with feeding residents.
Cashier, Server
Nordstrom Café
White Plains, NY
07.2022 - 09.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, credit card, DoorDash orders, and refund transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes and display.
- Open and close restaurant while maintaining cleanliness and organization skills.
- Serving and prepare from expo window and help organizeTogo orders.
Cashier
Whole Food Market
White Plains, NY
06.2022 - 01.2023
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- assist customers with packing groceries
- participate in holiday sales as a runner
Host
LOOK Cinemas
Dobbs Ferry, NY
11.2021 - 06.2022
- Participate in mixed training to learn each position
- Organize and restock theater
- Sanitize and clean
- Serve and assist with customers orders.
- Assist food runners, and bussers with keeping dining area ready for every guest.
Bartender , Cashier
Starbucks
Dobbs Ferry, NY
10.2021 - 05.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Memorized over 50 menu items to create customized beverages for 200+ customers a day
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the shop according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Assisted training new hires on menu items, computer systems, company standards, and customer service expectations
General Counselor
Mohawk Day Camp
White Plains, NY
07.2020 - 08.2021
- Coordinated responses to government inquiries or audits in a timely manner while minimizing disruptions to daily operations.
- Maintained a positive attitude and exceptional work ethic while working a highly active 8-hour job 6 days a weeks
- Responsible for the support and wellbeing of 20 campers and supervised their daily activities, growth, and development during a 7 week summer program
- A safe space for campers to bond and fostered a community of friendship and acceptance
Representative
Covid Angels
05.2021 - 06.2021
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Recorded responses of phone call conversation to help others get vaccinated
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
Brand Representative
Abercrombie & Fitch
White Plains, NY
10.2020 - 05.2021
- Completed floorsets, filled floor, and rang up customers.
- Provided excellent customer service, resulting in positive feedback and repeat business.
- Enhanced sales performance through effective communication of product features and benefits.
- Participated in regular sales meetings, contributing valuable insights for improving overall team performance.
- Assisted with daily opening and closing tasks to maintain clean, neat, and professional store.
- Maintained up-to-date knowledge of industry trends, enabling informed recommendations to clients on product selection.
- Handled customer complaints professionally, resolving issues promptly to maintain positive brand perception and customer satisfaction.
General Counselor
YWCA
White Plains, NY
07.2019 - 08.2019
- Facilitated campers day to day schedules, creating challenging activities to help them improve their skills, expand their knowledge, and have a fun experience
- maintained a positive attitude and exceptional work ethic while working a highly active 9-hour job 5days a weeks
- Advised executive leadership on strategic planning and risk mitigation, resulting in informed decision making.
- Collaborated with-counselor team to create a fun, engaging, and memorable summer that campers will never forget
- Exemplifying responsibility &being a role model to campers,Fostered a community of friendship and acceptance
Filler
Neighbors Home Care Service
White Plains, NY
07.2018 - 08.2018
- File payroll,Make photo ID’s,Faxing, Phone calls
- Assisted in the development of new filling procedures to accommodate unique products or packaging requirements.
- Ensured accurate documentation of filler activities, including batch records, equipment logs, and shift reports.
Education
Psychology
SUNY Old Westbury
Jericho, NYPsychology
Mercy College
Dobbs Ferry, NYSkills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Attention to Detail
- Time Management
- Flexible and Adaptable
- Critical Thinking
- Organizational Skills
- Active Listening
- Dependable and Responsible
- Problem-Solving
- Great with Microsoft documents
- Slightly understand Spanish
Accomplishments
- Honor roll / Pastor honor roll student
- Athlete
- Blue Nile Rite of Passage graduate/participant
Timeline
JNA
Westchester Medical Center
11.2023 - Current
Activities Aide
The Kensington
09.2023 - 10.2023
Recreation Aide
Tarrytown Hall Care Center
03.2023 - 12.2023
Cashier, Server
Nordstrom Café
07.2022 - 09.2023
Cashier
Whole Food Market
06.2022 - 01.2023
Host
LOOK Cinemas
11.2021 - 06.2022
Bartender , Cashier
Starbucks
10.2021 - 05.2022
Representative
Covid Angels
05.2021 - 06.2021
Brand Representative
Abercrombie & Fitch
10.2020 - 05.2021
General Counselor
Mohawk Day Camp
07.2020 - 08.2021
General Counselor
YWCA
07.2019 - 08.2019
Filler
Neighbors Home Care Service
07.2018 - 08.2018
Psychology
SUNY Old Westbury
Psychology
Mercy College