D’Asia Wilson
Olive Branch,MS
Summary
Benefits professional skilled in managing employee benefits programs and ensuring compliance with regulations. Known for fostering collaborative team environments and driving results through effective communication and adaptability to changing needs. Expertise in benefits administration, enhancing employee satisfaction and compliance. Proven skills in communication and problem-solving have been pivotal in resolving complex benefits issues efficiently.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Benefits Specialist
Memphis-Shelby County School
10.2022 - Current
- Provide customer support for internal and external customers (walk-in, emails & phone calls)
- Answer multi-line phones, assist with general benefits questions and direct escalated calls as needed to specialty areas
- Monitor and respond to Let’s Talk and main Benefits email address on an hourly basis
- Order office supplies and file paperwork daily for Benefits and Compensation
- Open and distribute mail twice daily
- Access payroll system/APECS and certify Tennessee Consolidated Retirement System refund requests
- Certify Tennessee Consolidated Retirement Applications
- Certify Tennessee Consolidated Refund Applications
- Certify Notice to Withhold For Healthcare Coverage (National Medical Support Notice)
- Input data into APECS, Bentek, Cigna, Health Springs, Securian, Concorde, and Optum Financial and generate reports as necessary.
- Process Deceased Claims for MSCS employees and retirees
- Process disenrollment for deceased employees and retirees
- Process payment requests for retirees
- Process Post-65/ Medicare enrollment for retirees
- Process age-out reports for retiree dependents
- Enter employee deductions in APECS for qualified life events
- Process vendor checks and departmental payments via check and/or money order
- Assist the Benefits team with audits, reports and mailers
- Access systems such as APECS, Bentek, and Cigna to assist employees and retirees as needed
- Organize and pull active file and create retirement files
- Serve as support for all Benefits meetings in-person and virtually
- Assist with Open Enrollment, New Hire insurance enrollment and qualified life events
- Assist active employees with medical, dental, vision, STD, LTD, life insurance, supplemental insurance, FSA, COBRA, EAP, etc.
- Assist retirees with medical, dental, vision, life insurance, Surviving Spouse, address change, etc.
- Assist with developing SOP’s and cross-training
- Collaborated with HR teams to streamline benefits enrollment processes and improve employee experience.
- Administered employee benefits programs, ensuring compliance with regulations and policies.
- Conducted training sessions for staff on benefits offerings, enhancing understanding and utilization.
- Led initiatives to enhance employee engagement in benefit selection through targeted outreach efforts.
- Analyzed feedback data to recommend improvements in benefits packages aligned with employee needs and preferences.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Assisted in resolving complex benefits issues, leading to increased employee satisfaction and retention rates.
- Processed employee life event changes, ensuring timely updates to benefits and coverage for qualifying events such as marriage or the birth of a child.
- Observed strict procedures to maintain data and plan participant confidentiality.
- Updated APECS systems as needed to reflect benefit-related changes accurately, maintaining up-to-date records for all team members.
- Maintained compliance with federal regulations regarding FMLA, ADA, and other relevant laws governing employee benefits.
- Collaborated with payroll department to ensure accurate deductions related to employee benefits plans were processed correctly each pay period.
- Implemented open enrollment system to streamline benefits processes for employees.
- Streamlined benefits administration processes for improved efficiency and reduced errors.
- Coordinated and conducted employee orientations to promote understanding of coverage and options.
- Checked employees' benefits enrollment for accuracy and inputted all data into [Software].
- Collaborated with HR to develop and maintain up-to-date benefits manual.
- Built relationships with vendors to foster quality service delivery.
- Performed benefits audits to identify discrepancies and opportunities for improvement in plan design or administration.
- Conducted annual open enrollment sessions to ensure employees were well-informed about their options and plan changes.
- Participated in annual benefit plan review meetings with senior leadership, providing data-driven insights and recommendations for future plan design adjustments.
- Managed COBRA compliance, ensuring timely notifications and accurate administration for former employees.
- Partnered with vendors to provide employee training on various topics such as retirement planning or health management strategies, empowering staff members to make informed decisions about their personal wellbeing.
- Coordinated wellness programs that contributed to healthier work environments and increased productivity levels among staff members.
- Collaborated with payroll to ensure accurate benefits deductions and avoid discrepancies.
- Coordinated with insurance companies to resolve disputes, ensuring employees received entitled benefits.
- Streamlined benefits enrollment process, reducing paperwork and improving employee experience.
- Conducted benefits surveys to gauge employee satisfaction and identify areas for enhancement.
- Organized annual benefits fairs to educate employees on their options and encourage informed choices.
- Reduced benefits-related inquiries to HR by creating detailed FAQs and resource materials for employees.
- Assisted in transition to new benefits platform, minimizing disruptions for employees.
- Provided personalized support to employees during life events affecting benefits, such as marriage or childbirth.
- Facilitated smoother onboarding experiences by integrating benefits orientation into new hire process.
Distribution Clerk
Memphis-Shelby County School
03.2013 - 10.2022
- Receive and respond to routine requests for assistance and concerns from schools, agencies, organizations, professionals, and the public
- Plan meetings and assist in the preparation of regularly scheduled meetings and reports
- Planning, data entry, scheduling, operating office machines, such as; photocopiers and scanners, facsimile machines, and voice mail systems
- Develop and maintain a filing system
- Process payroll
- Assist with annual training, safety, risk management, etc.
- Display a high level of customer service
- Order office supplies and research new deals and supplies
- Prepare and edit documents, such as expense reports, memos and invoices
- Create spreadsheets, manage databases, and prepare for presentations
- Negotiate with vendors
- Trained new staff on distribution processes and safety protocols to enhance team efficiency.
- Implemented process improvements that streamlined workflows and reduced delivery times.
- Assisted in maintaining accurate inventory records using inventory management systems.
- Oversaw compliance with safety regulations during handling and distribution of materials.
- Optimized packing procedures to reduce damages during transit, leading to fewer returns and higher customer satisfaction ratings.
- Streamlined distribution processes for faster delivery times and increased customer satisfaction.
- Reduced errors in order fulfillment by implementing thorough quality control measures.
- Established strong relationships with vendors, negotiating better pricing and improved delivery terms.
- Implemented a comprehensive training program for new hires, leading to increased productivity and reduced turnover rates.
- Developed a system for tracking damaged or returned items, minimizing losses and improving overall inventory accuracy.
- Implemented preventative maintenance schedules for warehouse equipment which led to decreased downtime due to malfunctions or repairs.
- Maintained safety standards within the warehouse facility through regular inspections and adherence to OSHA guidelines.
- Prepare and assist with the school operations annual in-service program for new and returning staff members
- Assist with developing SOP’s and conducting cross-training
- Processed employee benefits claims efficiently and accurately, ensuring compliance with company policies.
- Coordinated communication between employees and benefits providers to resolve inquiries promptly.
- Assisted in the administration of health insurance enrollments and changes for all staff members.
- Maintained up-to-date knowledge of benefits programs and regulatory changes to support employees effectively.
- Trained new clerks on benefits administration systems and processes, fostering team development.
- Reconciled monthly invoices from insurance carriers, identifying discrepancies and resolving billing issues promptly.
Human Resources - Compliance Associate
Campbell Clinic Orthopedics
02.2009 - 03.2013
- Handled employee relation issues and investigations
- Developed employee’s skills, evaluated performance, and provided feedback
- Worked with Warehouse Manager to analyze operations and overall efficiencies of the facility
- Developed, tracked, and monitored employee’s compliance to quality, service, and production standards, addressed any concerns that may have occurred
- Served as a point of escalation for issues requiring a higher degree of expertise or discretion to resolve
- Developed relationships with key vendors and Procurement to purchase DME equipment
- Monitored costs to ensure compliance with cost to fill goals
- Responsible for maintaining adequate Inventory and compliance
- Implemented programs and process improvements to enhance the level of internal and external customer service provided
- Perform audits monthly, quarterly, and annually
- Ensured compliance with all regulations related to patients’ rights and responsibilities
- Proactively audit processes, practices, and documents to identify weaknesses
- Ensured compliance with healthcare regulations and internal policies through regular audits and assessments.
- Coordinated training sessions to educate staff on compliance protocols and regulatory changes.
- Analyzed regulatory updates to maintain organizational adherence to evolving standards and guidelines.
- Developed and implemented procedures to enhance operational efficiency in compliance processes.
- Collaborated with cross-functional teams to identify compliance risks and propose mitigation strategies.
- Reduced potential legal exposure by identifying areas of non-compliance and recommending corrective actions.
- Assisted in maintaining a culture of ethical conduct by providing training on relevant laws, regulations, and company policies.
- Facilitated efficient incident response processes by creating comprehensive incident management plans that aligned with company policies and procedures.
- Implemented a centralized system for tracking regulatory inquiries, improving response times and overall efficiency in addressing concerns raised by regulators or clients.
- Enhanced compliance procedures by conducting risk assessments and implementing updated policies.
Human Resource- Benefits Associate
SRVS
02.2009 - 03.2013
- Assist with new-hire orientation and onboarding
- Assist in hiring and training new employees
- Assist with scheduling interviews and assessments, and assists the successful candidate on the submission of documents during onboarding
- Prepared a variety of required records and reports for clients including developing training needs, tasks, and safety processes
- Provide general support to visitors
- Act as the point of contact for internal and external clients and staff members
- Type and distribute email, correspondence memos, letters, faxes and forms
- Update and maintain office policies and procedures
- Order office supplies and research new deals and suppliers
- Participated in sponsor and research site regulatory inspections as requested
- Assisted with drafting and revising company policies
- Collaborate with external auditors to ensure the company was meeting and adhering to all compliance guidelines
- Reviewed and monitored various exception reports
- Conduct follow-up visit for any deficiencies that were identified during a site visit or review to ensure that permanent corrective action has been implemented
- Administered employee benefits programs, ensuring compliance with regulations and internal policies.
- Collaborated with HR teams to streamline benefits administration procedures and improve efficiency.
- Resolved complex employee inquiries regarding benefits, delivering exceptional customer service consistently.
- Developed training materials for staff, improving knowledge of benefits administration practices across the team.
- Managed vendor relationships, ensuring timely delivery of services and cost-effective solutions.
- Coordinated cross-functional teams to drive process improvements and project success.
- Maintained compliance with federal, state, and local regulations in all aspects of benefit administration.
- Managed open enrollment processes, providing guidance to employees on benefit options and changes.
- Conducted benefits orientation sessions, enhancing employee understanding of available resources.
Education
Associate of Arts - Psychology
Southwest TN Community College
Memphis, TN01.2013
Sheffield High School
Memphis, TN01.2009
Skills
- Ability to work in high pressure environments
- Highly organized
- Commitment to customer satisfaction
- Ability to resolve complex issues
- Critical thinking
- Analytical thinking
- Decision-making
- Team collaboration
- Adaptability and flexibility
- Effective written and oral communication
- Reliability
- Leadership skills
- Time management
- Open enrollment
- New-Hire onboarding
- Payroll coordination
- Microsoft Excel proficiency
- Highly skilled in APECS, Bentek, Cigna, Health Spring, Optum, TCRS, Securian, MetLife
Accomplishments
- Achieved SOP's by streamlining benefits administration with accuracy and efficiency.
- Achieved files by completing re-organizing the file cabinets with accuracy and efficiency.
- Collaborated with team of 9 in the development of Annual Open Enrollment.
- Documented and resolved deceased claims process which led to implementation of a new process.
- Used Microsoft Excel to develop tracking spreadsheets.
Certification
- Microsoft Office Computer Concepts, Southwest TN Community College
- Administer Medication, SRVS
- CPI, SRVS
- CPR/ First Aid, American Red Cross
Timeline
Benefits Specialist
Memphis-Shelby County School
10.2022 - Current
Distribution Clerk
Memphis-Shelby County School
03.2013 - 10.2022
Human Resources - Compliance Associate
Campbell Clinic Orthopedics
02.2009 - 03.2013
Human Resource- Benefits Associate
SRVS
02.2009 - 03.2013
Associate of Arts - Psychology
Southwest TN Community College
Sheffield High School