Kiara Hall
Clarksville,TN
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. I've Combined more than 10 plus years of strong exemplary customer service and business background. Ability to work independently with little to no supervision or as a team member. Held both at home as well as office positions. Maintained both paper and electronic data forms. Outstanding oral and written communication skills. High knowledge of researching and ability to resolve problems in a timely matter resulting in satisfactory results. Possesses strong principles with emphasis on strong teamwork abilities. Highly proficient in the use of Zoom, Microsoft Excel, Word, Teams, Powerpoint and Outlook. Skillful with tracking, shipping, regulatory compliance and resources development.
Overview
14
14
years of professional experience
Work History
Benefits Specialist
CVScaremark
Clarksville, TN
08.2020 - Current
- Assisted employees with enrolling in benefit plans and explained plan options.
- Processed benefit enrollment forms, changes, and terminations.
- Conducted new hire orientations to explain benefits packages.
- Researched and resolved employee inquiries regarding benefits programs.
- Reviewed eligibility for medical insurance coverage and other benefit plans.
- Maintained records of employee participation in various benefits programs.
- Compiled data from various sources for reporting purposes.
- Generated reports on health care costs, retirement savings, and other related topics.
- Monitored compliance with federal and state regulations concerning employee benefits.
- Developed training materials to educate staff on benefit plans available to them.
- Explained the impact of life events such as marriage or divorce on benefits enrollment status.
- Analyzed financial statements to ensure accuracy of reported information regarding employee benefits.
- Coordinated open enrollment activities including meetings and communication campaigns.
Technical Support Representative(Supporting ASURION)
Asurion
Nashville, TN
09.2016 - 07.2022
- Assisted customers with resolving technical problems associated with their mobile devices
- Provided response and solutions to issues experienced by users of mobile devices
- Served as the first point of contact for customers with complaints or questions concerning company technological products/services
- Communicated with clients via phone calls, emails, web chat or face-to-face interaction to provide step-by-step solutions effective in resolving software problems
- Operated automated call distribution phone software to deliver remote technical services to customers
- Actively assisted clients with identify their needs and provided effective solutions
- Troubleshooted software to identify and resolve issues related network malfunction or poor internet connectivity
- Served as a liaison with the various departments of an organization to resolve customer issues
- Identified upselling opportunities to facilitate sales of company products/services
- Conducted research to obtain information useful in addressing customers’ issues
- Maintained records of call transactions using computer systems and special tracking software such as Intelligent and other key tracking systems
- Troubleshot customer inquiries related to software and hardware issues.
- Escalated difficult issues to superiors for expert resolution while ensuring to remain in compliance with standards established procedures for addressing client concerns
- Trained individuals on an as needed basis on how to use technical products and services.
- Provided technical assistance to customers through phone, email and chat support.
Customer Service Representative
ASURION (Work At Home)
Nashville, TN
08.2015 - 07.2020
- Assisted customers with available promotions and upgrades
- Tracked in shipment or processed orders once payments were accepted and submitted
- Answered inbound customer requests or inquires concerning services, products, billing, equipment, claims, and report problem areas
- Strictly adhered to the company's policys and requirements
- Provided excellent customer service to improve customer retention
- Actively listen to customers needs while suggesting features, accessories, and/or upgrades determined by those needs
- Responded to customer inquiries in a confident, timely, and accurate manner
- Evaluated data to determine and implement the appropriate course of action to resolve service recovery as needed.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Answered customer inquiries and provided accurate information regarding products and services.
Administrative Assistant
SOUTHWEST FUNDING
Pleasant View, TN
07.2010 - 07.2015
- Greet visitors both in person and on the phone
- Responsible for scheduling appointments and maintaining Brokers and Officers calendars
- Schedule client meetings, staff meetings, work schedules, and all meetings deemed necessary for the company
- Receive and distribute mail
- Prepare office communications to include but not limited to: memos, emails, invoices, reports and other correspondence
- Create and edit instructional documents such as letters and reports
- Responsible for assisting in creating and maintaining both electronic and paper filing system
- Manage office accounts and perform bookkeeping while maintaining the confidentiality of the customer's records.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
Education
High School Diploma -
Westcreek High School
Clarksville, TN05-2023
Some College (No Degree) - Business Administration And Management
Bethel University
Mckenzie, TNSkills
- Team Oversight
- Performance Monitoring
- Online Troubleshooting
- Scheduling
- Sales
- Team Assessment
- Excellent Written & Verbal Communication
- Ability to work in high volume and demanding environments
- Self-motivated
- Time Management
- Analytical Problem Solving
- Results-Oriented
- Detail Oriented
- Benefits Explanation
- Proficient in [Software]
- Employee Benefits Practices
Education Certifications Accomplishments
- Mortgage Origination Certified Completion, Ameritrain Institute (online), Atlanta, GA, 10/2021
- Diploma, West Creek High School, Clarksville, TN, 05/2010
- Mortgage License-Southwest Funding
- Received Customer Service Award-Agero
Timeline
Benefits Specialist
CVScaremark
08.2020 - Current
Technical Support Representative(Supporting ASURION)
Asurion
09.2016 - 07.2022
Customer Service Representative
ASURION (Work At Home)
08.2015 - 07.2020
Administrative Assistant
SOUTHWEST FUNDING
07.2010 - 07.2015
High School Diploma -
Westcreek High School
Some College (No Degree) - Business Administration And Management
Bethel University