Raynell Mcclung
Chesapeake Beach
Summary
Detail-oriented HR and Benefits Specialist with expertise in benefits operations, talent acquisition, payroll coordination, and compliance reporting. Skilled in managing HR communications, conducting audits, and optimizing recruitment workflows. Experienced in supporting open enrollment initiatives and maintaining efficient HR systems while delivering exceptional employee service in fast-paced environments.
Overview
5
5
years of professional experience
3
3
Certifications
Work History
Benefits Specialist
Calvert County Public Schools
Prince Frederick
12.2023 - Current
- Administer comprehensive benefits programs for over 5,000 active employees and retirees, ensuring regulatory compliance and operational effectiveness.
- Supervise and provide workflow direction to benefits support staff, ensuring timely processing of enrollments, claims, and payroll deductions.
- Lead the annual Open Enrollment process, including strategic planning, vendor coordination, employee education sessions, communications development, and system implementation.
- Spearheaded district-wide implementation of a MAPD Medicare Advantage plan, collaborating with executive leadership, Finance, IT, and external carriers resulting in projected annual savings of $1.2 million.
- Manage retiree payroll-related benefit deductions and reporting, partnering with Finance and IT to ensure system accuracy and data integrity.
- Develop and administer employee wellness programs aimed at increasing engagement, improving health outcomes, and supporting workforce productivity.
- Contribute to healthcare plan design, vendor negotiations, and long-term cost containment strategies as a member of the Benefits Committee.
- Process and coordinate life insurance claims, working directly with funeral homes, insurance providers, and employee families to ensure timely and compassionate benefit delivery.
- Conduct benefit orientations, retirement consultations, and individualized counseling sessions to support informed employee decisions.
- Act as primary liaison between employees, retirees, insurance carriers, and retirement agencies to resolve complex benefits issues.
- Reconcile high-volume benefits invoices and prepare financial and operational reports for leadership review.
- Assist in planning and hosting the annual retiree recognition and retirement dinner, supporting employee engagement and organizational culture initiatives.
- Oversee benefits audits and compliance reviews, identifying discrepancies, implementing corrective actions, and strengthening internal controls to reduce organizational risk.
- Serve as escalation point for complex and sensitive employee benefits issues, providing expert guidance and timely resolution to employees, retirees, and leadership.
Sr Human resource specialist
Target
Upper Marlboro
08.2023 - 12.2023
- Delivered full-cycle Human Resources support within a high-volume distribution center environment, partnering with leadership to support workforce operations and organizational goals.
- Administered full payroll processing and timekeeping oversight, ensuring accurate compensation, compliance with company policy, and timely resolution of pay discrepancies.
- Facilitated ADA accommodation meetings with leadership and employees to improve workplace accessibility and compliance.
- Managed employee onboarding and orientation programs, ensuring regulatory compliance, accurate documentation, and successful integration of new hires into operations.
- Maintained confidential employee records and HR systems while supporting benefits administration, compensation processes, and employment lifecycle changes including promotions, transfers, and separations.
- Executed workers’ compensation processes, tracked training compliance, and managed regulatory recordkeeping to uphold organizational standards.
- Partnered with operations leadership to address employee relations concerns, escalate complex issues, and contribute to a positive and productive work environment.
- Coordinated HR projects and cyclical initiatives, supporting change management efforts and process improvements.
- Served as a strategic HR resource to employees at all organizational levels, providing guidance on policies, procedures, and workplace expectations.
Sr Business support Export
T-Mobile
Irving
04.2022 - 07.2023
- Supported largest revenue-generating enterprise and Fortune 500 business accounts, ensuring service delivery aligned with contractual obligations and customer expectations.
- Delivered high-level customer support through multiple communication channels, resolving complex billing discrepancies, promotions issues, rebates, and device buyback processing to improve account retention.
- Partnered cross-functionally with sales, technical support, and operations teams to develop solutions that strengthened long-term client relationships and supported revenue growth.
- Managed enterprise account activities, including mobile number administration, new account activations, equipment fulfillment, order processing, and contract renewals using Salesforce and internal systems to ensure seamless service delivery.
- Analyzed custom billing, usage, and account performance reports, identifying trends and recommending actions that enhanced service delivery and increased customer satisfaction.
- Functioned as project manager for customer solution initiatives, developing project plans aligned with client needs and sales objectives.
- Selected for the LeaderShift leadership development program, enhancing skills in change management, executive communication, performance coaching, and facilitation of effective meetings.
- Contributed ideas supporting DE&I strategy initiatives, promoting diversity awareness and inclusive workplace practices.
- Handled high-volume service requests, prioritizing competing deadlines to ensure timely resolution and maintain strong attention to detail.
Human Resource Generalist
Homeinstead
Mansfield
08.2021 - 05.2022
- Partnered with managers and supervisors to support hiring decisions, workforce planning needs, and resolution of recruitment-related challenges.
- Supported full-cycle recruiting operations including background screenings, drug testing coordination, reference verification, employment eligibility documentation, and onboarding compliance.
- Monitored recruitment and hiring processes to ensure compliance with local, state, and federal employment laws and company policies.
- Designed and implemented a structured employee training and onboarding program, improving new hire readiness, performance consistency, and overall retention outcomes.
- Coordinated new hire orientation sessions and facilitated ongoing employee development initiatives to enhance employee engagement and skill acquisition.
- Coordinated internal and external training programs to strengthen workforce skills and engagement.
- Maintained accurate employee personnel files and HRIS records, ensuring compliance with onboarding documentation, payroll data, and employment status updates.
- Processed payroll records and generated HR reports to provide leadership with insights for effective workforce planning and operational decisions.
- Assisted with employee relations matters including performance discussions, coaching documentation, and preparation of disciplinary notices.
Education
Bachelor of Science - Human Resources Management
University of Maryland Global Campus
Adelphi, MD12-2024
Skills
- Benefits administration
- Payroll processing
- Regulatory compliance
- Claims management
- Employee onboarding
- Employee training
- Employee wellness programs
- Compliance oversight
- Human resources management
- Strategic planning
- Project management
- Customer relationship management
- Time management
- Multitasking Abilities
- Data entry
- Critical thinking
- Problem solving
- Strategic communications
- Retirement coordinator certified
Certification
Retirement coordinator
Timeline
Benefits Specialist
Calvert County Public Schools
12.2023 - Current
Sr Human resource specialist
Target
08.2023 - 12.2023
Sr Business support Export
T-Mobile
04.2022 - 07.2023
Human Resource Generalist
Homeinstead
08.2021 - 05.2022
Bachelor of Science - Human Resources Management
University of Maryland Global Campus