Delilah Zamora
Ellenton,FL
Summary
Adaptable professional with substantial experience in customer service and benefits administration. Demonstrated ability to resolve conflicts and streamline processes, while managing high call volumes with a focus on client satisfaction. Committed to delivering tailored solutions that align with organizational goals.
Overview
5
5
years of professional experience
Work History
Benefits Specialist
CoAdvantage
Bradenton, FL
08.2025 - 07.2026
- Streamlined benefits administration processes to ensure compliance and efficiency.
- Coordinated open enrollment activities including meetings and communication campaigns.
- Administered employee benefits programs for diverse client organizations.
- Processed benefits invoices for payment, verifying accuracy and resolving discrepancies with vendors.
Customer Service Specialist
IMG Academy
07.2021 - 08.2025
- Maintained comprehensive knowledge of internal policies, procedures, and services to effectively resolve customer issues.
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
- Managed high call volume while maintaining a courteous and professional demeanor, especially during our busy season known as re-enrollment.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor when needed.
- Ensured timely follow-up on pending cases and scheduled meetings to address unresolved issues.
- Tracked customer service cases and updated software and spreadsheets with customer information to streamline case management.
- Collected payment details and other pertinent information to ensure accurate processing of transactions.
- Cross trained in multiple departments, trained staff as well on operating procedures and company services such as sending out contracts, how to review forms what to accept/deny and how to communicate with families.
Education
High School Diploma -
Palmetto High School
Palmetto, FL01-2021
Skills
- Benefits Administration
- Benefits administration
- Employee benefits programs
- Benefits Management Software
- Compliance assurance
- Customer support
- Customer Relations
- Client Communication
References
References available upon request
Languages
Spanish
Timeline
Benefits Specialist
CoAdvantage
08.2025 - 07.2026
Customer Service Specialist
IMG Academy
07.2021 - 08.2025
High School Diploma -
Palmetto High School