Dasia Owens
Greensboro,NC
Summary
Dedicated and detail-oriented medical receptionist with 3 years of front office experience in fast-paced healthcare settings. Skilled in customer service, data entry, phone etiquette, and clerical support to enhance patient care. Proven ability to efficiently manage scheduling, insurance verification, and medical documentation while maintaining a welcoming patient environment. Strong communicator with exceptional organizational and multitasking skills.
Overview
7
7
years of professional experience
Work History
Medical Office Assistant
Fayetteville Internal Medicine
08.2023 - 04.2024
- Managed patient check-in and check-out, ensuring seamless front-office operations.
- Entered and updated demographic, insurance, and billing information accurately.
- Collected copays and processed payments, maintaining financial accuracy.
- Answered high-volume phone calls, scheduled appointments, and handled patient inquiries.
- Coordinated referrals and prior authorizations, ensuring timely patient care.
- Assisted with medical documentation and scribing, enhancing provider efficiency.
Medical Office Administrator
Smith & Kolb Family Practice
01.2022 - 08.2023
- Oversaw daily front desk operations, greeting patients and managing appointment schedules.
- Verified insurance coverage, obtained prior authorizations, and maintained compliance with billing policies.
- Handled multi line phones systems, provided basic and accurate information and relayed messages promptly
- Performed other clerical tasks, including filing, scanning, faxing, and documentation management.
Mail Processing Clerk (Seasonal)
USPS
12.2021 - 01.2022
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Identified issues, analyzed information and provided solutions to problems.
- Communicated deadlines to ensure projects were completed on time.
Motor Transport Operator
US Army
10.2017 - 03.2021
- Achieved goals by overseeing operations and developing plans to promote growth as a junior leader.
- Worked in wide-ranging environmental conditions and across different terrain to operate different types of vehicles and deliver critical supplies.
- Inspected equipment regularly to identify deficiencies and correct problems for reliable performance.
- Facilitated resolutions of employee-to-employee and customer-to-company issues needed to reach satisfactory.
- Transported passengers safely and maintained inventory of supplies and equipment for long haul trips.
Education
Associate of Applied Science - Healthcare Management Technology
Fayetteville Technical Community College
Fayetteville, NC05-2025
High School Diploma -
Lakewood High School
Salemburg, NC06.2017
Skills
- Front Desk Operations
- Medical Records & Data Entry
- Strong Attention to Detail
- HIPAA Compliance & Confidentiality
- Microsoft Office Suite & Administrative Support
Timeline
Medical Office Assistant
Fayetteville Internal Medicine
08.2023 - 04.2024
Medical Office Administrator
Smith & Kolb Family Practice
01.2022 - 08.2023
Mail Processing Clerk (Seasonal)
USPS
12.2021 - 01.2022
Motor Transport Operator
US Army
10.2017 - 03.2021
Associate of Applied Science - Healthcare Management Technology
Fayetteville Technical Community College
High School Diploma -
Lakewood High School
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