D'Asijah Miles
Indianapolis,IN
Summary
Professional with proven expertise in managing access control and ensuring security protocols are followed. Adept at customer interaction, problem-solving, and maintaining welcoming environment. Strong focus on teamwork, adaptability, and delivering consistent results. Skilled in handling various security equipment, providing clear communication, and responding effectively to dynamic situations. Reliable and results-driven with commitment to maintaining secure and orderly environment.
Overview
4
4
years of professional experience
Work History
GATE ATTENDANT
YMX Logistics
05.2025 - Current
- Secured facility access and enforced safety protocols
- Conducted regular security checks and maintained incident logs
- Communicated clearly with all site personnel
NEMT DRIVER
TCS Transportation
06.2024 - 03.2025
- Ensured timely, safe patient transport
- Adapted routes using traffic updates
- Maintained professional communication under pressure
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
CUSTOMER SERVICE REP
Sitel Group
05.2021 - 12.2024
- Resolved complex customer concerns
- Logged data and call activity to enhance quality control
- Worked in a fast-paced, metrics-driven environment
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
HIGH SCHOOL DIPLOMA -
Penn Foster High School
01.2012
Skills
- Secure Access Control
- Verbal Communication
- Attention to Detail
- Federal Security Clearance Approved
- Surveillance & Monitoring
- Incident Reporting
- Conflict Resolution
- Compliance
- Strong work ethic
- Cultural sensitivity
- Security awareness
- Emergency response readiness
SKILLS AND CLEARANCE
- Secure Access Control
- Verbal Communication
- Attention to Detail
- Federal Security Clearance Approved
- Surveillance & Monitoring
- Incident Reporting
- Conflict Resolution
- Compliance
Timeline
GATE ATTENDANT
YMX Logistics
05.2025 - Current
NEMT DRIVER
TCS Transportation
06.2024 - 03.2025
CUSTOMER SERVICE REP
Sitel Group
05.2021 - 12.2024
HIGH SCHOOL DIPLOMA -
Penn Foster High School
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