Dasmin Batson
Highland Park,US
Summary
Enthusiastic and ambitious customer service with wide-spread transferable skills in management, sales, and assisting. Exceptional ability to connect with people and understand their wants, needs, and desires and delivering legendary service on every interaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Dental Assistant
United Dental Partners
2023.03 - Current
- Maintained a sterile environment by cleaning dental equipment, promoting patient safety and comfort
- Worked alongside the dentist providing instruments and suctioning for both routine and specialty procedures, always working proactively to anticipate needs
- Helped educate patients on appropriate oral hygiene strategies to maintain oral health
- Conducted routine X-ray imaging for active patients, instructing patients to ensure high-resolution images
- Provide postoperative instructions prescribed by dentist
- Explained procedures and answered questions, which kept young and adult patients at ease before, during, and after procedures.
Customer Service Representative Remote
Nan McKay & Associates
2021.08 - 2023.01
- Handled 100+ emails and phone calls daily, with duties including signing up new customers, retrieving customer data, presenting relevant information about application
- Update customer profiles and track unresolved issues in internal CRM system
- Meticulously verified customer documentation (e.g
- IDs, bank statements, proof of address) and ensured all company, GDPR, and legal requirements were followed
- Attending regularly scheduled video conferences for team meetings and one-on-one coaching
- Achieved and outperformed all department goals, including average hold time, calls per day, and average call waiting.
Dental Assistant
Webster Dental Care
2020.09 - 2021.06
- Maintained a sterile environment by cleaning dental equipment, promoting patient safety and comfort
- Worked alongside the dentist providing instruments and suctioning for both routine and specialty procedures, always working proactively to anticipate needs
- Helped educate patients on appropriate oral hygiene strategies to maintain oral health
- Conducted routine X-ray imaging for active patients, instructing patients to ensure high-resolution images
- Provide postoperative instructions prescribed by dentist
- Explained procedures and answered questions, which kept young and adult patients at ease before, during, and after procedures
- Assisted Oral surgery, periodontal surgery, and dental surgery with four-handed dentistry concepts in a fast-paced office.
Lead Barista
Starbucks
2016.03 - 2020.03
- Maintained and checked inventory for all coffee and beverage products
- Handled high volume sales with cash, credit and gift card transaction, balancing cash drawer at the end of shift with 100% accuracy rate
- Assisted in monitoring employee productivity and provided suggestions for increased service of productivity
- Prepare and serve customer food orders, ensure that all items on display are handled according to food safety regulations
- Created seasonal exterior displays for business
- Arrived and maintained an energetic work attitude
- Trained new team members.
Education
Springboard Dental Institute
Oak Forest, ILHigh School Diploma -
Austin Career High School
Skills
- Proficient in Microsoft Office Suite (Words, Excel, PowerPoint)
- Collaborated effectively with diverse team members to achieve goals on time
- Documentation
- Taking X-rays
- Time Management
- Conflict Resolutions
- Scheduling and Appointment setting
- Customer Service
- Active Listening
- Data Entry
Certification
Certified Dental Assistant
Timeline
Dental Assistant
United Dental Partners
2023.03 - Current
Customer Service Representative Remote
Nan McKay & Associates
2021.08 - 2023.01
Dental Assistant
Webster Dental Care
2020.09 - 2021.06
Lead Barista
Starbucks
2016.03 - 2020.03
Springboard Dental Institute
High School Diploma -
Austin Career High School
Certified Dental Assistant
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