Tomeajoy Wright
Highland Park,MI
Summary
PROFILE SUMMARY: Dedicated and highly motivated professional with extensive experience in Communications and Customer Service.. Committed to balancing company goals while helping all clients find satisfactory solutions. Resourceful problem solver who is adept at remaining calm in stressful situations and effectively assisting a variety of clients. Aiming to use proven skills to effectively fill a role. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
10
10
years of professional experience
Work History
Pre-Sales Representative
IES Communications
08.2022 - 12.2022
- Deliver presentations and demonstrations to prospective and current clients
- Liaise with those developing products/services to gain in-depth knowledge that can relate to customers – and to let them in on user behavior and/or any potential changes clients would like
- Help sales team to reach targets
- Conduct research into industry – including competitor research
- Encourage clients to buy extras, upgrades
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Set and achieved company defined sales goals
Mortgage Servicing Specialist
Proctor Financial Inc
04.2020 - 09.2021
- Scanned all necessary loan files and other documents
- Assembled , led, and facilitated teams in development and implementation of key department initiatives
- Prepared and audited closing documents in timely manner
- Tracked records of identifying issues, opportunities, and effective solutions and collaborated with other departments to improve processes and/or results
- This includes ensuring policies and procedures are up to date
- Ensured data integrity on processing/closing system is accurate.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
- Established plans and payoffs for customers' loans, prioritizing control of overall costs.
Closing Support Specialist
AMROCK
07.2020 - 05.2021
- Prepared loan closing documents within Production Software System (Encompass)
- Managed pipeline of conventional, portfolio, and USDA loans
- Completed accurate and compliant Closing Disclosure to be provided to borrower within TRID timing guideline requirements
- Completed accurate and compliant Closing Disclosure to be provided to borrower within TRID timing guideline requirements
- Monitored borrower's receipt of Closing Disclosure
- Ensured accuracy of documents sent to closing, including but not limited to borrower names, rate, term and loan type, first payment date and escrow information.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
Customer Service Associate
Direct Dialog
06.2019 - 08.2019
- Assisted customers with emergency problems or unexpected situations
- Provided solutions for customer problems
- Ensured customer issues are resolved in timely manner
- Developed and maintained relationships with customers
- Maintained records of customer's interactions
- Provided overall great customer experience.
Housekeeping Attendant
Baymont Hotel
02.2017 - 04.2019
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels and soap.
- Provided laundering services for guests by washing, drying and hanging laundry.
- Cleaned and stocked minibars with necessary beverages and supplies.
- Performed rotation cleaning by steam cleaning carpets and draperies.
Customer Service Advisor
Concentrix
03.2018 - 05.2018
- Accurately listened to, recorded and responded to customer communications
- Directed incoming customer queries to the advice or service that will best meet their needs
- Worked with order systems to solve problems and reach satisfactory conclusions
- Worked quickly and efficiently and within company guidelines
- Communicated in a friendly and professional manner with customers and internal departments.
Customer Service Representative
Community First Lending
06.2013 - 11.2017
- Managed large amounts of incoming phone calls
- Identified and assessed customers' needs to achieve satisfaction
- Created sustainable relationships and trust with customer accounts through open and interactive communication
- Provided accurate, valid and completed information by using right methods/tools
- Met personal/customer service team sales targets and call handling quotas
- Handled customer complaints, provided appropriate solutions and alternatives within time limits; followed up to ensure resolution
- Maintained records of customer interactions, process customer accounts and file documents.
Education
GED -
Trombly Alternative School
2003
Skills
- Strategic and Critical Thinking
- Time Management and Organization
- Documentation and Presentation
- Proficient in
- Microsoft Office Suite
- Record-Keeping and Data-Entry
- Excellent Phone Etiquette
- Communication and Interpersonal Skills
- Performance Management
- Sales Expertise
- Prospecting Skills
- B2B Sales
- Problem-Solving Strengths
- Product and Service Knowledge
- Excellent Communication
- Multitasking Abilities
Timeline
Pre-Sales Representative
IES Communications
08.2022 - 12.2022
Closing Support Specialist
AMROCK
07.2020 - 05.2021
Mortgage Servicing Specialist
Proctor Financial Inc
04.2020 - 09.2021
Customer Service Associate
Direct Dialog
06.2019 - 08.2019
Customer Service Advisor
Concentrix
03.2018 - 05.2018
Housekeeping Attendant
Baymont Hotel
02.2017 - 04.2019
Customer Service Representative
Community First Lending
06.2013 - 11.2017
GED -
Trombly Alternative School
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