Sharon Sager

• Reconnecting with existing leads to qualify potential customers
• Gathering key information from customers and supporting their transition to the Sales team
• Maintaining a consistently positive attitude and customer first approach to deliver excellent service to all customers
• Maintaining current knowledge of products and services offered
• Trained and mentored new sales representatives.
• Completed leadership course by request of management and obtained the following skills:

-Personal and professional growth

-Adding value to others

-Acting intentional

-Leading by example

-Becoming solution oriented.

• Prime role was to help field agents trouble shoot their tablet or place an order on their behalf with
• Verizon Fios home services
• Securely obtain private information such as social security number, credit card information, etc
• Maintain composure with upset customers
• Multi- task when it comes to taking orders over the phone and staying within the allotted time frame of the call time and after call work
• Manage a call flow that collates with an observation sheet maintaining a score above 95
• Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.

• Knowledge of large cocktail and liquor selections while recommending personal selection to clients
• Consistently checking on tables to ensure they are having a good time
• Anticipate needs of guests
• Maintaining a relationship with the customer to make them feel welcome
• Managed and communicated up and down organization to collaborate, solve problems and assist company to achieve goal in providing exceptional service.

• Assignment at a nationwide transportation facility
• Maintain an accurate customer contact list
• Resolve any service issues that may arise with customers
• Solicit freight to achieve capacity/demand balance and maximize revenues
• Match demand with current and future capacity in an area with consideration given to: safe operationsand hours of service issues
• Weekly meetings with customers to address any issues and maximize customer service

• Train and mentor new staff to provide legendary service through the H.E.A.R.T.' program, which ensuresmy ability to oversee that proper testing, hands on training and education are completed
• Provide superior guest service by having comprehensive knowledge of the menu, including a thoroughunderstanding of the bar
• Utilize an in-depth training of proper food handling procedures, with courses in alcohol safety
• Demonstrate the ability to develop repeat business by establishing relationships with customers
• Anticipate the needs of guests by observing without being intrusive and deliver service accordingly

• Acquired the capability to handle a large number of tables efficiently, while maintaining exceptionalservice
• Learned the ability to acclimate to fast paced, high energy environments with ease
• Retained knowledge of an expansive food and beverage menu, while adapting to rotating menu anddrink promotions.