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Qualified customer success specialist with strong foundation in administrative support and client relations. Successfully assisted in managing client accounts, ensuring timely communication, and problem resolution. Demonstrated organizational skills and adaptability in fast-paced environments.

Knowledgeable trainer with solid background in delivering engaging and effective training programs. Developed and implemented comprehensive training materials that enhanced employee performance and productivity. Proven ability in instructional design and group facilitation.

Cultivated sales manager with solid history of managing teams and driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making.

 Dynamic customer service professional with 4 years of extensive experience. Recognized for exceptional problem-solving skills and attentive listening, enhancing customer satisfaction. Proven ability in accurate data entry and efficient document management, consistently delivering high-quality service and fostering a positive environment for both customers and team members. 

Hi, I'm Kevin. I am a grade 11 student at St. Theresa of Lisieux CHS. I possess a deep passion for entrepreneurship, computer science, and technology. Successfully completing numerous projects each year has honed my skills in design, programming, and hardware engineering.

In my role as a software developer at Cero Webb Technologies Inc, I showcase my entrepreneurial spirit and technical expertise. Additionally, I work as an IT support specialist at Roger's Computer. I am also a SHAD Fellow at SHAD TMU.

My leadership shines through my title of captain for my DECA and FBLA team, as well as being the trainer for Markham FBLA. My unwavering dedication and diverse experiences make me a promising force in the realm of both the technical and business world.

Accomplished Quality Assurance professional with over 4 years of experience driving operational excellence in BPO/CX environments. Leverage expertise in Google Workspace for data-driven insights and project management to translate client needs into measurable standards. Proven ability to lead cross-functional teams and deliver consistent quality improvements, exceeding client expectations through meticulous attention to detail.

Offering a strong foundation in communication and interpersonal skills, diligent and dedicated to learn and develop new abilities. Developed expertise in training and instructional delivery within dynamic service environment, aiming to transition into new field. Skilled in leading engaging training programs and fostering team development. Looking to leverage these abilities to drive success and development in new professional context.

Dasselin Theodore

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