Kim Phan

Dynamic delivery driver with a proven track record at Amazon, excelling in customer service and safe driving. Recognized for enhancing customer satisfaction through timely deliveries and effective problem-solving. Strong teamwork and attention to detail ensure efficient operations, while managing heavy lifting and inventory tasks with ease. Developed strong customer service and multitasking skills in high-paced restaurant environment. Demonstrates ability to manage multiple responsibilities while maintaining positive and professional attitude. Seeking to transition into new field, leveraging skills in effective communication and team collaboration. Personable and adaptable individual with knack for delivering exceptional customer service and creating memorable dining experiences. Possesses strong understanding of menu offerings and food handling protocols, along with solid multitasking and communication skills. Able to contribute to positive dining atmosphere and ensure guest satisfaction.

Delivery Driver:

• Maintained consistent and on-time delivery record with 100% of all orders arriving on time or ahead of schedule.
• Initiated 53 new routes that reduced delivery time by 90%.
• Resolved product issue through consumer testing.

Server:

• Provided excellent customer service, maintaining a 95%+ customer satisfaction rating.
• Managed high-volume shifts, serving 100+ guests per shift while maintaining speed and accuracy.
• Consistently increased table turn-over rate through efficient and friendly service.
• Memorized full menu, including ingredients and allergy information, to better assist guests.
• Trained and mentored 3+ new hires, helping them adapt quickly and meet service standards.