Dathon Sarmiento
Wailuku,HI
Summary
Knowledgeable Guest Service Representative experienced in busy hotel settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members.
Overview
3
3
years of professional experience
Work History
Guest Experience Coordinator
The Westin Maui Resort & Spa, Ka'anapali
2022.05 - 2023.12
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Ensured seamless communication between front desk, maintenance, and food service teams for optimal guest experience.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Handled customer complaints to satisfy and retain guests.
- Created welcoming and comfortable environment for guests.
Team Member
KFC
2020.10 - 2021.04
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained a productive, efficient approach to all tasks.
- Worked with different stations to provide optimal coverage and meet production goals.
Education
No Degree - Bachelor of Science in Hospitality Management
Grand Canyon University
Phoenix, AZ04.2027
High School Diploma -
Maui High School
Kahului, HI05.2022
Skills
- Multitasking proficiency
- Strong empathy
- Exceptional communication
- Property knowledge
Fitness
I love to go to the gym consistently to maintain a clear mind and healthy body.
Timeline
Guest Experience Coordinator
The Westin Maui Resort & Spa, Ka'anapali
2022.05 - 2023.12
Team Member
KFC
2020.10 - 2021.04
No Degree - Bachelor of Science in Hospitality Management
Grand Canyon University
High School Diploma -
Maui High School
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