Summary
Overview
Work History
Education
Skills
Timeline
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Romualdo Mojica Jr.

Key West

Summary

I'm a people person who knows how to keep things running smoothly! I've handled customer service and problem-solving like a pro, making sure guests have awesome experiences. Being bilingual helps me connect with more people, and my organizational skills keep things on track. I’m great at communication, which makes a big difference in guest satisfaction and keeping things efficient!

Overview

4
4
years of professional experience

Work History

Guest Experience Coordinator

Brightwild
Key West
01.2025 - Current
  • Kept records of room availability and guest accounts, manually or using computers.
  • Answered telephones and greeted visitors to assist, answer questions and direct.
  • Recorded guest comments or complaints, escalating to management for immediate resolution.
  • Provided excellent customer service while upholding company policies.
  • Answered guest inquiries, recommending shopping, dining or entertainment.
  • Issued room keys and escort instructions to bellhops.

Server

Benihana
Key West
09.2023 - Current
  • Recommended menu items based on guests' preferences and dietary restrictions.
  • Delivered food and drinks to tables efficiently, maintaining optimal food temperature and presentation.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Trained new servers, sharing best practices and company standards.
  • Took food and beverage orders accurately, ensuring special dietary needs were met.

Security Officer

Key West Beachside Hotel
Key West
06.2023 - 05.2024
  • Provided assistance to other departments as needed such as deliveries from vendors or contractors.
  • Maintained accurate logs of all security related activities.
  • Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
  • Secured personnel and premises by inspecting buildings and patrolling property.

Vendor

West Kendall Baptist Hospital
Miami
04.2022 - 05.2023
  • Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Tracked contract renewals, expirations, amendments, and terminations.
  • Facilitated payment processes for approved invoices from vendors.

Mover

Dreifuerst & Sons Moving & Storage
Fond Du Lac
12.2021 - 04.2022
  • Loaded and unloaded company trucks with tools, equipment and furniture.
  • Labeled packages and boxes to keep track of client items.
  • Assisted team members with loading and unloading tasks when needed; working cooperatively within a team environment to accomplish goals efficiently.
  • Protected company inventory by maintaining and organizing storage areas.

Assistant Painter

Rnj Kitchens
Miami
01.2021 - 12.2021
  • Applied primers, sealers and other preparatory coatings on walls, ceilings, doors and trim.
  • Learned and mastered skilled trade specialties under guidance of expert mentors.
  • Prepared job spaces by unloading trucks, placing ladders and setting up protective equipment.
  • Assisted Lead Painter with larger projects such as cutting in edges or corners with brushwork.

Education

High School Diploma -

Robert Morgan Educational Center
Miami, FL
06-2020

Skills

  • Customer service
  • Conflict resolution
  • Communication
  • Attention to detail
  • Problem solving
  • Multitasking proficiency
  • Bilingual (English & Spanish)
  • Computer skills
  • Organizational skills

Timeline

Guest Experience Coordinator

Brightwild
01.2025 - Current

Server

Benihana
09.2023 - Current

Security Officer

Key West Beachside Hotel
06.2023 - 05.2024

Vendor

West Kendall Baptist Hospital
04.2022 - 05.2023

Mover

Dreifuerst & Sons Moving & Storage
12.2021 - 04.2022

Assistant Painter

Rnj Kitchens
01.2021 - 12.2021

High School Diploma -

Robert Morgan Educational Center

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Romualdo Mojica Jr.