Summary
Overview
Work History
Education
Skills
Assessments
Timeline
Generic

Datronelle Amerson

Rosharon,TX

Summary

I am a multifaceted, Self-starter who can work well with a team or solo. I am driven by the quality and validity of my work. Hardworking Material Handler with 4 years of experience, 3 years in railcar maintenance, and 2 years in customer service. Alert when transporting heavy loads hazardous materials. Team-player quick to communicate issues and work with others to resolve.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

TTEC
Houston, TX
11.2021 - Current
  • Prepaid debit card servicing, Billing services, Data entry
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Material Handler/Forklift Operator

Tokusen USA
Conway, AR
06.2020 - 11.2021
  • Adding empty spools to braiding machines, Adding full spools to stripping machine, Distributing spools based on color coding system, Utilizing forklift to transport spools around building
  • Received and distributed incoming materials to designated areas.
  • Inspected materials for any damages or defects upon receipt.
  • Organized warehouse shelves, racks, and bins for proper storage of materials.
  • Operated forklift in a safe manner to move large shipments within the facility.
  • Ensured compliance with safety regulations while operating material handling equipment.
  • Managed work area cleanliness by following company guidelines for organization.

Chemical Cleaning Tech

Trinity rail maintenance
Jonesboro, AR
10.2015 - 05.2020
  • Using overhead crane to remove heads from train cars.
  • Connect/Disconnect hoses to train cars to power clean inside of train cars.
  • Operated equipment in accordance with established safety guidelines.
  • Cleaned up spills around work area.
  • Used hand/power tools such as drills, crowbars, wrenches, to remove nuts, bolts, BOV's and screws
  • Assisted with maintenance repairs as needed during inspections.
  • Performed daily inspection of cars for defects, damage, or missing parts.

Material Handler

American Greetings
Osceola, AR
06.2014 - 07.2016
  • Received and distributed incoming materials to designated areas.
  • Ensured compliance with safety regulations while operating material handling equipment.
  • Collaborated with supervisors to develop efficient methods for storing goods.
  • Inspected materials for any damages or defects upon receipt.
  • Maintained accurate inventory records of all received items.
  • Organized warehouse shelves, racks, and bins for proper storage of materials.
  • Prepared outgoing shipments by packaging, labeling, and loading onto delivery vehicles.
  • Operated forklift in a safe manner to move large shipments within the facility.

Education

Associate in Psychology -

Arkansas Tech University
05.2018

High school diploma -

Blytheville high school
05.2014

Skills

  • Product Knowledge
  • Data Entry
  • Complaint resolution
  • Stock Rotation
  • OSHA Compliance
  • OSHA Safety Regulations
  • Power Tool Operation
  • Reliability
  • Team Collaboration
  • Problem-solving aptitude
  • Effective Communication
  • Forklift Operation
  • Equipment safety
  • Warehouse Organization
  • Inventory Management
  • Hazardous Materials Handling

Assessments

  • Sales skills, Proficient, 04/01/22, Influencing and negotiating with customers
  • Data entry: Accuracy, Highly Proficient, 07/01/20, Entering data quickly and accurately
  • Work style: Reliability, Highly Proficient, 12/01/21, Tendency to be reliable, dependable, and act with integrity at work
  • Work motivation, Proficient, 12/01/21, Level of motivation and discipline applied toward work
  • Retail customer service, Highly Proficient, 12/01/21, Responding to customer situations in a retail setting
  • Customer service, Highly Proficient, 09/01/21, Identifying and resolving common customer issues

Timeline

Customer Service Representative

TTEC
11.2021 - Current

Material Handler/Forklift Operator

Tokusen USA
06.2020 - 11.2021

Chemical Cleaning Tech

Trinity rail maintenance
10.2015 - 05.2020

Material Handler

American Greetings
06.2014 - 07.2016

Associate in Psychology -

Arkansas Tech University

High school diploma -

Blytheville high school

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Datronelle Amerson