Datronelle Amerson
Rosharon,TX
Summary
I am a multifaceted, Self-starter who can work well with a team or solo. I am ISC2 certified in Cybersecurity. Detail-oriented professional who is driven by the quality and validity of my work. Strong background as a hardworking customer support specialist. 8 years of experience in customer service, 3 years as an insurance specialist, and 2 years experience as a tech support specialist. Blends leadership skills, superb time management and organizational skills to drive outstanding results.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
TTEC
Houston, TX
10.2021 - 06.2024
- Prepaid debit card servicing, Billing services, Data entry
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Material Handler/Forklift Operator
Tokusen USA
Conway, AR
06.2019 - 08.2021
- Adding empty spools to braiding machines, Adding full spools to stripping machine, Distributing spools based on color coding system, Utilizing forklift to transport spools around building
- Received and distributed incoming materials to designated areas.
- Inspected materials for any damages or defects upon receipt.
- Organized warehouse shelves, racks, and bins for proper storage of materials.
- Operated forklift in a safe manner to move large shipments within the facility.
- Ensured compliance with safety regulations while operating material handling equipment.
- Managed work area cleanliness by following company guidelines for organization.
Customer Service Representative
Asurion Insurance Services
Russellville, AR
09.2016 - 04.2019
- Developed strong relationships with clients by providing exceptional customer service.
- Ensured compliance with company guidelines and regulatory standards when dealing with customers' accounts or policies.
- Maintained accurate records of customer interactions and transactions.
- Assisted with customer inquiries, complaints, and requests for information regarding insurance policies.
- Maintained a high level of professionalism when dealing with difficult customers.
- Identified opportunities for upselling additional products or services based on customer needs.
Tech Support
Cox Communications
Houston, TX
06.2014 - 07.2016
- Provided technical assistance to customers through phone, email and chat support.
- Conducted research into product-related issues, identified solutions, and provided accurate information to customers.
- Documented all activities related to technical support including processes, updates, changes made.
- Recommended upgrades or additional features that could enhance user experience.
- Worked effectively in team environments to make the workplace more productive.
- Completed day-to-day duties accurately and efficiently.
Education
Some College (No Degree) - Psychology
Arkansas Tech University
Russellville, ARSkills
- Product Knowledge
- Data Entry
- Complaint resolution
- Client Retention
- Upselling
- Inbound and Outbound Calling
- Tech support
- Warehouse Safety
- Storage Organization
- Packaging and Labeling
- Forklift Operation
- Palletizing
- OSHA Compliance
- Team leadership skills
- Organization and Time Management
Certification
ISC2 Certified in Cybersecurity
Timeline
Customer Service Representative
TTEC
10.2021 - 06.2024
Material Handler/Forklift Operator
Tokusen USA
06.2019 - 08.2021
Customer Service Representative
Asurion Insurance Services
09.2016 - 04.2019
Tech Support
Cox Communications
06.2014 - 07.2016
Some College (No Degree) - Psychology
Arkansas Tech University