D'Aunah Jones
Crowley,TX
Summary
Customer-focused hospitality professional with experience in group reservations, event coordination, and front desk support. Resolves guest issues with accurate rooming lists, contract review, billing support, and daily reporting. Supports sales and operations to maintain service quality and revenue impact.
Overview
8
8
years of professional experience
Work History
Group & Event Coordinator
Le Meridien Hotel
Fort Worth, TX
02.2026 - Current
- Coordinated group rooming lists and event block details to streamline hotel reservations.
- Facilitated client communication for convention programs, room setups, and service needs to ensure smooth event execution.
- Reviewed contracts and event requirements with hotel departments and external vendors.
- Monitored cutoff dates, deposits, and special requests for group bookings.
- Assisted sales, front desk, and revenue teams with reservation updates and change requests.
- Shared room availability and inventory changes with sales and reservations staff.
- Maintained reports for pipeline activity, order processing, and account changes.
- Compiled monthly reports on sales activity, revenue, expenses, and key metrics for strategic analysis.
Front Desk Talent
AC Hotel
02.2025 - 07.2026
- Welcomed guests and facilitated check-in and check-out, ensuring accurate verification of guest information.
- Delivered friendly service and resolved problems to support high customer satisfaction.
- Handled customer concerns promptly to maintain high levels of satisfaction.
- Processed payments and issued receipts while addressing billing questions to enhance customer experience.
- Shared ideas and solutions that helped improve team performance and results.
- Completed daily duties accurately and efficiently.
Customer Service Specialist (Remote)
Chewy
02.2024 - 02.2025
- Resolved customer complaints and issues, logging inquiries for timely follow-up and resolution.
- Identified recurring customer issues and shared insights during weekly team calls to enhance service and minimize future complaints.
- Informed management of software issues to ensure quick fixes.
Sales Coordinator - Group & Events
Loews Hotels
03.2023 - 10.2023
- Enhanced client portfolios by assigning services to sales team, optimizing service offerings based on client needs.
- Managed client relationships, directing inquiries to Region Managers to ensure timely responses and service alignment.
- Prepared and revised proposals and contracts, ensuring accurate line items, quotes, and subtasks.
- Provided administrative support by inputting data into systems and coordinating schedules with Catering Managers for event logistics.
Sales/Group Room Coordinator
Sheraton Fort Worth
03.2022 - 03.2023
- Coordinated room availability and pricing with front desk staff to ensure maximum occupancy.
- Provided confirmations, answered inquiries, and offered product information to assist customers and improve their experience.
- Collaborated with team members across departments to address service-related issues and ensure customer satisfaction.
- Tracked sales progress toward targets, identified obstacles, and provided actionable solutions to enhance performance.
- Created marketing materials and organized promotional events to support sales agents in driving engagement.
Guest Service Manager
Westin Southlake
09.2021 - 04.2022
- Led 7-person team in delivering front desk, housekeeping, and maintenance services.
- Increased guest loyalty by enrolling customers in rewards programs and providing exceptional guest service.
- Supported front desk operations through room assignments, check-ins, and check-outs.
- Worked with departments to address guest concerns and arrange compensation.
- Tracked inventory and placed supply orders for front office, housekeeping, and maintenance.
- Developed employee reward and engagement programs that enhanced job satisfaction and morale.
- Coordinated employee schedules to ensure optimal shift coverage.
Front Desk Talent
Aloft Hotel
05.2018 - 03.2021
- Greeted guests, supported check-ins and check-outs, and verified guest information.
- Assisted customers with requests and inquiries to enhance the overall service experience.
- Addressed customer concerns promptly to enhance service quality. to support satisfaction.
- Processed payments, issued receipts, and resolved billing questions to ensure accurate transactions.
Education
Associate of Arts - Business
Tarrant County College
Arlington, TXSkills
- Event coordination
- Group reservations
- Contract review
- Hotel booking systems
- Revenue reporting
- Customer relationship management
Timeline
Group & Event Coordinator
Le Meridien Hotel
02.2026 - Current
Front Desk Talent
AC Hotel
02.2025 - 07.2026
Customer Service Specialist (Remote)
Chewy
02.2024 - 02.2025
Sales Coordinator - Group & Events
Loews Hotels
03.2023 - 10.2023
Sales/Group Room Coordinator
Sheraton Fort Worth
03.2022 - 03.2023
Guest Service Manager
Westin Southlake
09.2021 - 04.2022
Front Desk Talent
Aloft Hotel
05.2018 - 03.2021
Associate of Arts - Business
Tarrant County College