Daune' Davis

• Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
• Coordinated with sales teams to align marketing and sales strategies, driving revenue growth.
• Increased customer engagement with creative content strategies, tailoring messages to target demographic preferences.
• Captured new customers by optimizing business strategies and launching products to diversify offerings.
• Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
• Collaborated with cross-functional teams to ensure consistent branding across all company touchpoints and communications channels.

• Trained new team members by relaying information on company procedures and safety requirements.
• Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
• Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
• Coached team members in techniques necessary to complete job tasks.

CSA Agent

• Observed packing operations to verify conformance to specifications.
• Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
• Gathered, organized and input information into digital database.
• Maintained database systems to track and analyze operational data.
• Helped meet changing demands by recommending improvements to business systems or procedures.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.

Swing Driver

• Developed strong relationships with customers through courteous service and proactive problem-solving abilities.
• Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
• Expedited urgent deliveries, prioritizing time-sensitive shipments to meet critical deadlines.
• Reduced customer complaints by providing timely updates and maintaining clear communication throughout the delivery process.
• Demonstrated a strong commitment to customer service excellence by maintaining a courteous demeanor in challenging situations and going above and beyond to ensure complete satisfaction.

AIM Program

• Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
• Gained knowledge of company policies, protocols and processes.
• Acted with integrity, honesty, and knowledge to promote culture of company.

• Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
• Attended continuing education courses and workshops to gain additional insurance industry knowledge.
• Crafted clear, informative reports to explain life insurance policy features and benefits.
• Developed comprehensive financial plans for clients, ensuring proper coverage and security for their families.
• Retained existing clientele through regular follow-ups, policy reviews, and timely adjustments based on changing circumstances or needs.
• Provided exceptional customer service by addressing concerns promptly and maintaining open lines of communication.
• Increased sales of life insurance products through tactical customer outreach.
• Consistently exceeded individual sales targets while contributing to overall team success in meeting company goals.