DAUT KRAJA
Roslyn Heights,NY
Summary
Experienced sales professional with over 20 years of proven track record in customer service and B2B/B2C environments. Demonstrates expertise in driving revenue growth and cultivating strong client relationships. Highly skilled in collaborating with teams, adapting to evolving needs, and utilizing negotiation, communication, and strategic planning abilities. Recognized for reliability, fostering a productive team environment, and consistently achieving targets.
Overview
20
20
years of professional experience
Work History
Sales Representative
Konig Wheels American
12.2019 - Current
- Consulted with businesses to supply accurate product and service information.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Collaborated with marketing teams to create compelling sales presentations, boosting client interest.
- Developed strong client relationships for long-term loyalty and repeat business.
- Managed approximately 100 incoming calls and emails per day from clients
- Stayed current on company offerings and industry trends.
Manager
Sundown Ski & Patio
10.2007 - 12.2019
- Hired as a team leader to manage and handle all retail sales, customer service, and staffing at Sundown Ski & Patio
- Responsibilities also included handling in-store stock transfers, inventory control, internal purchasing, special orders, and receiving/merchandising
- Handled all correspondences with vendors and manufacturers
- Implemented training programs for enhanced employee skills.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with customers and suppliers through account development.
Service Advisor
Penn Toyota
08.2018 - 10.2018
- Strategically sold the appropriate services, parts, and accessories to customers using a thorough understanding of dealer products and associated service requirements
- Provided customers with accurate costs and estimates of completions on recommended services only after receiving the proper authorization from them
- Diligently contacted and updated customers regarding any changes in the cost-estimate, promised time of delivery or additional recommended services
Pricing Representative
Tri-Ed Distribution
07.2015 - 11.2015
- Data entry for the company, including entering and disabling distribution contracts and updating inventory
- Temporary Position
- Developed customized pricing solutions to meet unique client needs, fostering long-term business relationships.
Sales Associate
Princeton Ski Shop
10.2004 - 06.2007
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
A.S. - Business Management
Nassau Community College
Nassau County, NY05.2012
Skills
- Oracle NetSuite
- Microsoft Office2007 –365
- NCR Retail Software
- HR management & inter-office operations
- Team leadership
- Product knowledge
- Customer service
- Customer relationship building
- Interpersonal communication skills
- B2B and B2C sales
- Client account management
- Customer needs assessment
Languages
Albanian
Native or Bilingual
Timeline
Sales Representative
Konig Wheels American
12.2019 - Current
Service Advisor
Penn Toyota
08.2018 - 10.2018
Pricing Representative
Tri-Ed Distribution
07.2015 - 11.2015
Manager
Sundown Ski & Patio
10.2007 - 12.2019
Sales Associate
Princeton Ski Shop
10.2004 - 06.2007
A.S. - Business Management
Nassau Community College
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