Luis J. Perez
Miami
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
37
37
years of professional experience
Work History
Customer Service Representative
Arteferro Miami LLC
Miami
12.2012 - Current
- Assisted customers with inquiries about products and services.
- Resolved customer complaints through effective communication and problem-solving.
- Processed orders and managed customer accounts efficiently.
- Educated customers on product features and benefits thoroughly.
- Provided feedback to management on customer trends and preferences regularly.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong customer relationships to encourage repeat business.
- Managed store opening and closing procedures to ensure security and compliance.
- Trained new employees on store policies and customer service standards.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
Project Manager
A Through Z Home Remodel
Orange City
01.2009 - 01.2011
- Managed project timelines to ensure timely completion of home remodeling tasks.
- Coordinated with subcontractors to align schedules and meet project requirements.
- Developed project budgets and monitored expenses throughout the remodeling process.
- Reviewed contractor work to ensure compliance with design specifications and standards.
Inside Sales Representative
Grimco Inc.
Park
01.2008 - 04.2011
- Maintain customer relations
- On site estimates & sales lead
- Ordering & stock manager
- Maintain tri-county customer relations for one of the top leading distributors for signs, screen-printing, & digital imaging supplies company.
Inside Sales and International Sales Representative
Tubelite Company, Inc.
Miami
01.1995 - 01.2008
- Maintain tri-county customer relations for one of the top leading distributors for signs, screen-printing, & digital imaging supplies company.
- Contact inactive international customers to activate, update, and maintain their files.
- Create and enter all new domestic and international accounts into the company's database.
- Support outside Sales Representatives with any client customer service needs.
- Help the front desk receptionist when calls overflow to assure customer satisfaction.
- Assist with marketing phone calls.
- Handle and balance the cash drawer including credit card transactions.
- Maintain tri-county customer relations for one of the top leading distributors for signs, screen-printing, & digital imaging supplies company.
Warehouse Manager
01.1992 - 01.1995
- Managed all employees in the warehouse department
- Made sure that all orders were completed
- Administered all shipments and deliveries
- Conducted daily inspection of warehouse to assure cleanliness
Picker/Stocker
01.1989 - 01.1992
- Stocked & Pulled Orders
- Shipped & Received supplies & equipment
- Loaded & Unloaded deliveries
- Assisted with cleaning the warehouse
Education
High School Diploma -
Miami Senior High
Miami, FLSkills
- Oracle Netsuite
- AS 400
- Exel
- Microsoft Word
- Credit card payment processing
- Email management
- Customer relationship management (CRM)
- Relationship building
Languages
English & Spanish, Fluent (Reading & Writing)
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeLocation Preference
RemoteOn-SiteSalary Range
$60000/yr - $200000/yrTimeline
Customer Service Representative
Arteferro Miami LLC
12.2012 - Current
Project Manager
A Through Z Home Remodel
01.2009 - 01.2011
Inside Sales Representative
Grimco Inc.
01.2008 - 04.2011
Inside Sales and International Sales Representative
Tubelite Company, Inc.
01.1995 - 01.2008
Warehouse Manager
01.1992 - 01.1995
Picker/Stocker
01.1989 - 01.1992
High School Diploma -
Miami Senior High