Davan Hwang
Savannah,GA
Summary
Driven IT Technician with a proven track record at Computer Networking Resources, proficient in technical troubleshooting and enhancing network efficiency. Skilled in application installations and delivering exceptional customer service, I have significantly improved system reliability and user satisfaction. My expertise also spans peripheral repair and help desk operations, ensuring optimal operational performance. Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures. Learning Python and Javascript, hungry to learn more about programming and creating solutions with new software
Overview
9
9
years of professional experience
1
1
Certification
Work History
IT Technician
Computer Networking Resources
06.2020 - Current
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Maintained office PCs, networks and mobile devices.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Created user accounts and assigned permissions.
Sandwich Artist
Jersey Mikes
07.2017 - 03.2020
- Operated manual and electric appliances to peel, slice, and trim food.
- Met sales targets by encouraging customers to buy extra food items such as drinks, desserts, and sides.
- Greeted guests, promoted specials, and took orders.
- Executed sandwich artistry duties with very low occurrence of errors.
- Trained team members to prepare sandwiches and other items according to instructions.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
Grocery Clerk
Safeway
03.2015 - 04.2017
- Removed trash, swept, and mopped floors for professional appearance.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Pleasantly greeted customers and provided prompt and courteous service.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
Education
High School Diploma -
Liberty High School
Renton, WA06.2019
Skills
- Application installations
- Peripheral Repair
- Help Desk Operations
- Debugging
- Hardware Installation
- Remote Support
- Data Recovery
- Firewall management tools
- Technical Troubleshooting
- Networking and routing protocol expertise
- Network Scaling
- IP Addressing and Subnetting
Certification
- Network + Certification
- MS-900
Music Production
Ability to produce tracks on FL Studio. Creating music directly from MIDI, samples, and recordings of musical instruments.
Languages
Spanish
Elementary
Timeline
IT Technician
Computer Networking Resources
06.2020 - Current
Sandwich Artist
Jersey Mikes
07.2017 - 03.2020
Grocery Clerk
Safeway
03.2015 - 04.2017
High School Diploma -
Liberty High School
- Network + Certification
- MS-900
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